Full TimeEl Paso, TexasPosted 02/03/2026Areas of interest: Call Center, Customer Operations, Customer ServiceRequisition Number: 2026-69237CAM104
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Serves as the primary contact for Chat Account Management Agents questions and customer escalations. Provides expert support as it relates to troubleshooting billing issues and/or handling complex customer billing inquiries and payments for our Core and Mobile services. Works under minimal supervision.
Actively and consistently support all efforts to simplify and enhance the customer experience.
Provide support to Chat Account Management Agents for all questions and customer escalations.
Receive multiple simultaneous messages through web-chat and be prepared to respond to inquiries in a manner that meets quality and performance standards.
Process customer orders in a courteous, efficient, and timely manner.
Effectively present and discuss Charter products and services.
Handle full-service end to end billing related questions, issues and concerns ranging from general questions to payment related items.
Convey an image of quality, integrity, and superior understanding regarding services.
Effectively address customer questions, complaints, and concerns within the scope of responsibility.
Remain current and knowledgeable on every aspect of supported product.
Promote company core products in accordance with company requirements and Subscriber needs.
Save Subscribers from downgrading and disconnecting Services whenever possible.
Facilitate customer issue escalations to local management/support as required.
Accurately document customer account records based on actions taken.
Fulfill work schedules as required. Participate in quality coaching sessions to ensure efficient and effective interactions with customers.
Keep supervisor informed of any work-related concerns.
Perform other duties as assigned.
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English Manage multiple customer interactions professionally and efficiently Ability to handle multiple tasks Effective organization and time management skills Demonstrated interpersonal skills Effective written communication skills
Required Education
High school diploma or equivalent
Required Related Work Experience and Number of Years
Customer service experience - 4
Preferred Skills/Abilities and Knowledge
Ability to effectively train and offer guidance to other representatives
Typing speed of 40WPM preferred
Ability to empathize with Subscribers Desire to deliver superior Subscriber service
Experience working in cable operations and/or telecommunications call center
Proficiency with PCs, Microsoft Office Suite and general intranet navigation
Preferred Related Work Experience and Number of Years
Successful completion of a minimum of 1 year as a CSR, having demonstrated knowledge and proficiency, consistently exceeding all objectives and qualitative requirements of the previous level
Experience in cable operations and/or telecommunications call center
CAM104 2026-69237 2026
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
