Full TimeEl Paso, TexasPosted 09/30/2025Areas of interest: Call Center, Customer Operations, Customer ServiceRequisition Number: 2025-62590CRP113
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
At a Glance
***December 19, 2025***
Full-time entry-level to mid-level customer service role troubleshooting and resolving technical cable and video service issues, including repair, billing, and accounts.
Profile: A tech-savvy problem solver who can multitask to repair a variety of services and equipment. Video Repair Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions.
Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.
Who are you?
No matter your background, our training program can put you ahead of the curve on all the latest Spectrum video technology. We’ll help you develop the skills to get comfortable in your role. Your dedication and resourcefulness, paired with the strength of our leading suite of video products, keep video services flowing smoothly and customers satisfied. Your attention to detail is essential; you'll keep a record of actions taken and create documents that ensure your customers’ service histories are available for future Representatives. All of this creates and maintains positive customer experiences. If you’re ready to learn, this is a role with a lot of potential.
As a Customer Service Representative with a focus on Video Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who are subscribed to our high-quality cable and video products. Every day, your work will strengthen connections between Spectrum and our customers.
WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST
Learning about our core TV products, services, and billing processes to provide knowledgeable and timely customer service
Representing a Fortune 100 company and being the voice of Spectrum
Troubleshooting and resolving technical issues related to cable and video services
Interacting with customers through inbound phone calls to resolve a variety of topics, including billing questions, account updates, subscriber challenges, and more
Resolving TV inquiries while creating best-in-class customer experiences
Working in an open, friendly environment with a supportive, energetic team
We’re a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself in the office answering calls, resolving issues, navigating computer systems, and learning a lot about our business. If you enjoy talking to people and fast-paced work, you’ll thrive inside our customer service environment.
WHAT YOU’LL BRING TO SPECTRUM Required Qualifications
Education: High school diploma or equivalent
Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
Language: Bilingual in English/Spanish
Preferred Qualifications
Experience: 6+ months of customer service experience; 1+ year working with computers and software applications; 6+ months of heavy volume phone experience in customer service or a call center
Technical Skills: MS Office, computer skills, typing
Skills: Communication, organization, time management, multi-tasking, customer service
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
