Full TimeEl Paso, TexasPosted 07/03/2025Areas of interest: Call Center, Customer ServiceRequisition Number: 2025-56847COP119
Provides best-in-class customer support related to Charter services, including handling billing inquiries and payments, troubleshooting video and internet/phone issues, and providing support for Accessibility Solutions products. Employees in this role are responsible for establishing and maintaining professional and positive relationships with customers on behalf of Charter and ensuring all issues are addressed consistently with company policies and practices. The position requires the employee to be a subject matter expert related to our services, with the capability to navigate efficiently through our workflows processes and use our tools effectively. Works under general supervision.
***START DATE: AUGUST 8, 2025***
MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently supports all efforts to simplify and enhance the customer experience.
Effectively present and discuss Charter products and services.
Convey an image of quality, integrity and superior understanding regarding services.
Manage customer interactions professionally and efficiently.
Effectively address customer questions, complaints and concerns.
Remain current and knowledgeable on every aspect of supported product.
Facilitate customer issue escalations to local management/support as required.
Comply with company and call center policies and procedures.
Accurately document customer account records based on actions taken.
Fulfill work schedules as required.
Participate in quality coaching sessions to ensure interactions with customers are efficient and effective.
Keep supervisor informed of any work-related concerns.
Perform other duties as assigned.
REQUIRED QUALIFICATIONS Skills/Abilities and Knowledge Ability to read, write, speak and understand English. Capability to empathetically adjust communication style based on audience Anticipate and diagnose customer needs Ability to handle multiple tasks Strong organization and time management skills Proficiency with PCs, Microsoft Office Suite and general intranet navigation
Education High school diploma or equivalent
Related Work Experience Number of Years Video or internet repair customer service experience (billing a plus) .5+ Working with computers and multiple software applications simultaneously 1+ Experience working in cable operations and/or telecommunications call center Experience working with customers with accessibility needs
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
