Regional Operations Center Specialist IV
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
Be the key to unlocking uninterrupted connectivity in our communities. As a Senior Operations Center Specialist at Spectrum, you'll expertly manage and guide advanced network operations, efficiently restoring service. Advance your skillset by managing high-volume and disaster recovery events. Use your expertise to help support our 24/7 network, keeping people connected to what matters most.
What our Senior Operations Center Specialists Enjoy Most About the Role
- Technical Excellence: Refine your technical skills by managing advanced network operations to detect and resolve outages and impairments.
- Proactive Approach: Analyze network performance, identify trends, and create action plans to enhance customer experience. Coordinate with field leadership to resolve persistent and intermittent issues.
- Collaborative Environment: Work with multiple teams to resolve, escalate and prioritize outages and disaster recovery efforts.
- Connect to More: Advance your technical mastery by supporting training and mentoring team members.
- Unlimited Potential: Advance your career at Spectrum by leveraging professional growth opportunities, including on-the-job training and tuition-free degrees & programs.
Working Conditions
Our Regional Operations Centers monitor our network 24/7, keeping our communities connected. This role requires flexibility to work different shifts, including nights, weekends and holidays, in an office environment.
Required Qualifications
Education
- High school diploma or equivalent.
Experience
- 4 + years of experience in the cable / telecommunications industry.
- 4 + years of experience in network operations, dispatch, call center or help desk support experience.
- Spectrum ROC Specialist III or equivalent experience.
Technical Skills
- Knowledge of HFC network concepts, industry terminology, DOCSIS and end-user support principles.
- Ability to troubleshoot basic hybrid fiber coax issues using related software.
- Ability to generate reports and correspondence.
- Interpret instructions in a variety of formats.
Skills & Abilities
- Fluent in English.
- Demonstrated customer service and communication skills.
- Ability to differentiate between colors used as identifiers in our software systems.
Preferred Qualifications
- Assocaites degree or certificate in telecommunications or IT.
- Ability to read & interpret HFC plant schematics / prints.
- SCTE broadband and network maintenance related courses or equivalent.
- A+, N+ and MCSE or related certifications.
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13544 Business Unit: Field Operations
Zip Code: 75034
Who You Are Matters Here
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.