Full TimeGreensboro, North CarolinaPosted 08/19/2025Areas of interest: Call Center, Customer ServiceRequisition Number: 2025-60036COP150
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Are you ready to be the hero who ensures seamless connectivity for our community? As a Community Solutions Repair Representative at Spectrum, you'll play a vital role in troubleshooting and resolving technical issues for our customers. Your expertise in Video, Internet, and Voice services will directly enhance customer satisfaction and contribute to our organization's success. By providing exceptional support, you'll make a significant impact on our customer experience and help maintain Spectrum's reputation for reliability. Join us and be the difference in delivering top-notch service to our community.
What our Community Solutions Repair Representatives Enjoy Most About the Role
Actively supporting efforts to simplify and enhance the customer experience by diagnosing issues and guiding customers through troubleshooting steps.
Providing quality service in account activation, maintenance, billing, problem solving, and troubleshooting for Video, Internet and Voice services.
Identifying potential sales opportunities to upgrade services and assisting field employees with account setups and work orders.
Accurately documenting customer interactions and resolutions and escalating complex issues to higher-level support when necessary.
Staying updated on the latest cable services and equipment, demonstrating flexibility by handling additional tasks and working with management to streamline processes.
Working Conditions
Normal office conditions with various schedules, including holidays.
Required Qualifications
Education
High school diploma or equivalent
Experience
1+ years in cable operations or telecommunications call centers
Technical Skills
Proficiency with PCs, Microsoft Office Suite, and intranet navigation
Knowledge of billing systems and troubleshooting for Video, Internet, and Voice services
Skills & Abilities
Strong verbal and written communication
Complex problem-solving and follow-up skills
Attention to detail and excellent customer service
Positive phone demeanor
Ability to train and guide other representatives
Knowledge of Bulk/MDU offerings, technical requirements, and billing
Preferred Qualifications
1+ years of experience in customer service or technical support
COP150 2025-60036 2025
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13530Business Unit: Community SolutionsZip Code: 27409
Who You Are Matters Here
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
