Full TimeGreensboro, North CarolinaPosted 11/07/2025Areas of interest: Call Center, Customer ServiceRequisition Number: 2025-64961COP150
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Join Spectrum and unlock your potential with competitive pay starting at $20/hour. And that’s not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career.
Are you ready to be the hero who ensures seamless connectivity for our community? As a Repair Representative on the Community Solutions team at Spectrum, you'll play a vital role in troubleshooting and resolving technical issues for our customers. Your expertise in Video, Internet and Voice services will directly enhance customer satisfaction and contribute to our organization's success. By providing exceptional support, you'll make a significant impact on our customer experience and help maintain Spectrum's reputation for reliability. Join us and be the difference in delivering top-notch service to our community.
What Our Repair Representatives Enjoy Most About the Role
Actively supporting efforts to simplify and enhance the customer experience by diagnosing issues and guiding customers through troubleshooting steps.
Providing quality service in account activation, maintenance, billing, problem solving and troubleshooting for Video, Internet and Voice services.
Identifying potential sales opportunities to upgrade services and assisting field employees with account setups and work orders.
Accurately documenting customer interactions and resolutions and escalating complex issues to higher-level support when necessary.
Staying updated on the latest cable services and equipment, demonstrating flexibility by handling additional tasks and working with management to streamline processes.
Working Conditions
Normal office conditions with various schedules, including holidays.
Required Qualifications
Education
High school diploma or equivalent
Experience
1+ year(s) in cable operations or telecommunications call centers or equivalent combination of education and experience
Skills & Abilities
Strong verbal and written communication
Complex problem-solving and follow-up skills
Attention to detail and excellent customer service
Positive phone demeanor
Ability to train and guide other representatives
Knowledge of Bulk/MDU offerings, technical requirements, and billing
Proficiency with PCs, Microsoft Office Suite, and intranet navigation
Knowledge of billing systems and troubleshooting for Video, Internet and Voice services
Preferred Qualifications
1+ year(s) of experience in customer service and technical support
COP150 2025-64961 2025
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13530Business Unit: Community SolutionsZip Code: 27409
Who You Are Matters Here
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
