Full TimeGreensboro, North CarolinaPosted 09/04/2026Areas of interest: WiFi Netwoks, Wireless SystemsRequisition Number: 2026-82070COP127
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Are you passionate about connecting communities through cutting-edge technology? As a Community Solutions WiFi Representative at Spectrum, you'll play a vital role in supporting our Bulk/MDU services, ensuring seamless Master and Managed WiFi account management. Your in-depth knowledge of our offerings, technical requirements and billing information will be essential in delivering exceptional customer support. By working with minimal supervision, you will contribute to our organization's success and make a significant impact on the customer experience. Join us in bridging the digital divide and enhancing connectivity for all.
What our Community Solutions WiFi Representative Enjoy Most About the Role
Enhancing the customer experience by supporting Master and Managed WiFi accounts in activation, maintenance, billing, problem solving and troubleshooting.
Resolving issues for Managed WiFi, Video, Internet and Voice services using diagnostic tools.
Providing end-user support for connecting devices to networks and managing devices in the portal.
Offering LAN equipment support, including resetting access points and activating ethernet ports.
Managing WAN and outage support, reporting issues and creating work orders for technicians.
Working Conditions
Normal office environment.
Required Qualifications
Education
High school diploma or equivalent
Experience
1+ year(s) in cable operations and/or telecommunications call centers
1+ year(s) of customer service experience
Skills & Abilities
Strong verbal and written communication
Complex problem-solving and excellent follow-up skills
Attention to detail and outstanding customer service
Positive phone demeanor and flexibility to work various schedules, including holidays
Proficiency with PCs, Microsoft Office Suite and intranet navigation
Knowledge of billing systems and troubleshooting for Video, Internet and Voice services.
Preferred Qualifications
Knowledge of basic principles of WiFi and Managed WiFi
Understanding of LAN, WAN, VLAN, and MAC Authentication
Experience with ZenDesk, ElevenOS, Archer, and Grafana
Certifications like CCNA, NET+, A+, CCNP, or CCIE
COP127 2026-82070 2026
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13530Business Unit: Community SolutionsZip Code: 27409
Who You Are Matters Here
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
