Full TimeGreensboro, North CarolinaPosted 10/15/2025Areas of interest: Call Center, Customer OperationsRequisition Number: 2025-63572CCS530
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Ready to guide a team to deliver outstanding customer experiences in a fast-paced call center? At Spectrum, you’ll mentor supervisors and manage customer service staff to meet and exceed performance goals. Your leadership will drive quality, commitment and teamwork, directly impacting our reputation for exceptional service and operational excellence.
How You’ll Make an Impact
Coach and develop supervisors using effective management skills such as communication, delegation and planning
Lead efforts to simplify and enhance both customer and employee experiences across call center operations
Monitor team and individual performance to ensure high standards of service and quality are consistently achieved
Oversee call center activity by managing staffing levels, service efficiency and addressing outages or interruptions
Provide ongoing training and actionable feedback to supervisors and representatives to strengthen performance
Generate and interpret reports on key performance initiatives, informing decisions and improvements
Make data-driven decisions to improve processes and customer experiences, applying root cause analysis
Facilitate open communication among staff, departments and regional teams to achieve business alignment
Manage personnel issues including hiring, evaluations, coaching and disciplinary actions as needed
What You’ll Bring to Spectrum
Required Qualifications
Education
Bachelor’s degree in business or related field or equivalent experience
Experience
7-10 years of customer service or call center experience
5+ years of supervisory or management experience
Skills
Ability to read, write, speak and understand English
Ability to hire, evaluate, coach and counsel direct reports regularly
Strong honesty and integrity in decision-making
Clear verbal and written communication skills
Effective prioritization and organizational abilities
Proficient in supervising and motivating others
Competence in using personal computers and software applications such as word processing, spreadsheets and cable billing systems
Project management capability
Knowledge of customer relations functions and tasks
Understanding of Spectrum products and services
Familiarity with general accounting and billing procedures
Preferred Qualifications
Education
MBA
CCS530 2025-63572 2025
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
