Full TimeGreensboro, North CarolinaPosted 11/24/2025Areas of interest: L&DRequisition Number: 2025-65957HTR500
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Responsible for managing the consistent implementation and delivery of training and performance improvements. Work to assess and execute strategies relating to trends, opportunities and training needs. Measure and evaluate the effectiveness of training programs.
Partner with the Senior Management on curriculum reviews and additional training requirements.
Work closely with the Senior Management to assess performance, identify gaps and key drivers, and recommend training solutions and other related strategies for enhancing performance.
Work with managers to ensure successful implementation of the training curriculum and Leadership Development curriculum.
Define business and performance objectives for all relevant training initiatives.
Assess student performance during training, and thereafter, to provide relevant coaching and development.
Measure and evaluate the effectiveness of training in achieving desired outcomes.
Partner with peer training managers on shared queue responsibilities.
Keep abreast of current learning and performance strategies, delivery methods, and techniques.
Determine implementation plans, schedules, resource needs, and supporting logistics for delivery of training initiatives.
Manage external resources, as needed, to maximize cost effectiveness and quality.
Facilitate training from time to time.
Perform other duties as required.
Required Qualifications
Education:
Bachelor’s degree in Human Resource Development, Business Administration or related field, or equivalent experience
Experience:
5+ years of training experience
3+ years of management experience
2+ years of project management experience
Call center experience required
Skills:
Ability to communicate clearly in writing and verbally
Ability to interact with executive, management and company personnel
Ability to engage professionally with the public
Ability to maintain confidentiality
Ability to make decisions and solve problems under pressure
Ability to manage multiple projects and meet deadlines
Ability to operate personal computer, spreadsheet, database and Windows applications
Ability to prioritize, organize and work independently
Ability to lead and manage teams
Advanced skills in evaluating training impact
Advanced skills in team building, relationship building, facilitation and presentation
Knowledge of adult learning principles and facilitation techniques
Proficiency in MS Office and related software
HTR500 2025-65957 2025
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
