Dir, Access Net Sustain Ops
BE PART OF THE CONNECTION
The Dir, Access Net Sustain Ops will be responsible for the daily operations for the Access Network Sustaining Operations team, including Deployment functions and 24x7 Support Desk requirements. Directly involved with developing the process, schedule, and execution plan/strategy for the deployment of all devices/systems/appliances, new/revised products, services, features, and configuration/golden standards for all network elements owned and managed by the Access Network Operations teams. Responsibilities include Access Network Sustaining Operations 24x7x365 Support and Deployment functions - providing outage/incident/impairment and trouble response and resolution in coordination with the Network Operations Center, Regional Operations Center(s), and other Network Operations Support centers. Directly involved with the planning and Deployment of new products and services. Work with Access Design & Engineering, Access Capacity Planning, and other departments to facilitate the handoff of new products from testing to operational readiness. Responsible for directing and managing all Cable Modem Termination System (CMTS) and Fiber to the Home (FTTH) Ethernet Passive Optical Network (EPON) field or hub-based equipment operations.
WHAT OUR INSIDE PLANT ENGINEERS ENJOY MOST
- Actively and consistently lead all efforts to simplify and enhance the customer experience.
- Utilizes network tools and scripts to identify, support, and final resolution of required
- Access maintenance and customer impacting services.
- Facilitates vendor management open cases, RCAs, and EFA reviews.
- Monitors problematic customer affecting chronic issues.
- Implements and ensure consistent operating, configuration and engineering standards to ensure stable product delivery aligned with department initiatives and expectations.
- Participates in capital planning for Access related initiatives with Engineering, Core and IP Management and ensure execution of approved budgeted plan.
- Develops a disciplined, detailed and structured team and assist with developing their direct reports as to drive a high performance culture and environment.
- Oversees a team of Managers and Senior Managers.
- Provides engineering support and direction for new or existing technologies and current operational initiatives.
- Assists Sr. Director/VP of Access Network Sustaining Operations with all daily operational requirements including execution of planned maintenance, outage/incident/impairment triage, analysis and resolution, tracking of ongoing problems and chronic issues, root-cause analysis and escalation to other support groups or advanced resources for problem resolution.
- Evaluates and consults with Corporate, Regional and KMA levels of leadership regarding Access Solutions & Services.
- Directs quality control programs to ensure consistent operational procedures for the Access network s solutions.
- Ensures current procedures and tests are performed in accordance with Charter Policy and Procedures.
- Ensures adherence to company NCM policies and other related Engineering standards.
- Participates in succession planning.
- Proactively and consistently evaluates standards and policies against business results, employee and customer feedback; identifies and addresses needs and process implications.
- Translates corporate strategy and field priorities into short- and mid-term objectives for the function.
- Negotiates for resources and priorities that affect major aspects of the organization’s operations.
- Evaluates quality trends, identifies performance gaps, assesses root cause, and delivers continuous improvement efforts that rectify issues, simplify processes and enhance business performance.
- Performs other duties as requested.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
- Experience:
- Minimum Eight (8) Engineering experience
- Minimum Five (5) years Management experience
- Minimum two (2) Project management experience
- Education:
- Bachelor’s degree in engineering or related field or equivalent work experience
- Industry and vendor specific certifications and training (Cisco, Juniper, Alcatel-Lucent, etc)
- Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)
- Skills and Abilities:
- Ability to read, write and speak the English
- Ability to handle multiple projects and tasks
- Ability to make decisions and solve problems while working under pressure
- Ability to supervise and motivate others
- Ability to use personal computer and software applications
- Extensive knowledge of DOCSIS and other Access network solutions and platforms
- Extensive knowledge of CCAP and other developing standards
- Extensive knowledge of DOCSIS/RF modulation profiles
- Knowledge of Fiber Optic theory
- Knowledge of Network Core and Transport
- Demonstrated ability to think strategically and anticipate future trends, needs and expectations
- Effective business planning and forecasting skills
- Effective analytic, organizational, and problem solving skills
- Effective team and relationship building skills
- Proven leadership and mentoring skills
- Demonstrated ability to effectively manage large and complex projects
- Work Enovironment:
- Office environment
- Exposure to moderate noise levels
- Travel as required
Preferred Qualifications
- Knowledge of company products and services
- Master’s in Business Administration (MBA)
SPECTRUM CONNECTS YOU TO MORE
Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company
Learning Culture: With a dedicated focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career
Innovation: We move businesses forward by delivering high-speed data and fiber technology solutions that power today’s evolving network demands
Supportive Teams: Be part of a strong community that gives you opportunities to network and grow and wants to see you succeed
Total Rewards:See all the ways we invest in you—at work and in life
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#LI-RM1
Job Code : ENE702
2025-52530
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $124,000.00 and $220,000.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Who You Are Matters Here
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