LERT Analyst I
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2025-11-24 06:44 PM (UTC) and will be extended if necessary.
The base pay for this position generally is between $50,500.00 and $80,500.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
Are you prepared to assist with law enforcement requests involving subpoenas, search warrants, and court orders? As a LERT Analyst I at Spectrum, this role demands a highly analytical and technically proficient individual capable of operating effectively under pressure within a sensitive data environment. The ideal candidate blends strong critical thinking with excellent communication skills and adaptability.
How You’ll Make an Impact
- Process time-sensitive searches submitted to Spectrum by legal entities (Legal Response Operations Center – LEROC) and utilize tools with elevated permissions to identify accounts using IP addresses, phone numbers, names, addresses, email address, SSN, payment details or other provided information
- Utilizing Internal Systems Navigate and use internal databases and systems to gather necessary information, following defined protocols and procedures.
- Utilize department processes and tools across multiple databases and systems systematically
- Use existing queries in Splunk and Mobile Billing Systems for reports to identify wireless users and Call Detail
- Records (CDRs) and interpret complex data for troubleshooting
- Handle urgent/emergency inquiries from law enforcement, remaining calm and providing information as needed in critical situations.
- Respond promptly and clearly to emergency calls from Law Enforcement Agents (LEAs) in high-stress situations and answering queries from external agencies and teams
- Identify threats to life, maintain composure during stressful interactions with Law Enforcement, and handle sensitive issues competently
- Maintain confidentiality, especially with high-profile suspects
- Identify and implement process improvements to enhance efficiencies, manage tasks simultaneously and prioritize effectively
Working Conditions
- Office environment
- Participate in a rotating after-hours on-call duty
What You’ll Bring to Spectrum
Required Qualifications
Education
- Associate’s degree in information technology, computer science, or equivalent combination of education and experience
Experience
- 1+ years of experience in information systems environment, preferably in IT/Network Security
Customer service experience
Skills
- Ability to apply analytical techniques and critical thinking skills, have excellent oral and written communications, and willingness to learn and navigate multiple system applications
- Ability to utilize Microsoft Office tools, especially Excel and Word, with the ability to prepare and present documents
- Ability to modify documentation of processes and procedures using tools like Confluence and Microsoft Office Suite
- Understanding of computer networks
- Knowledge of security issues, techniques, tools, and implications
- Ability to multi-task and manage time effectively in a fast-paced environment
- Ability to work in a team environment, sharing workloads and responsibilities
Preferred Qualifications
Education
- Bachelor’s degree or job-related equivalent experience in lieu of degree
Experience
- 1+ years of security operations experience
- 1+ years of experience with law enforcement & law enforcement requests, intelligence, reviewing sensitive content, or public/private sector security org
Skills
- Strong analytical techniques and critical thinking skills to interpret complex data and resolve problems efficiently, including the ability to proactively gather missing evidence pieces or reconcile information when initial data does not align as well as a willingness to learn and navigate multiple system applications
- Excellent oral and written communication abilities for effective interaction with law enforcement agents and internal teams.
- Proficiency in utilizing core Microsoft Office tools, especially Microsoft Excel for data analysis and Microsoft Word for documentation and report preparation.
- Exceptional ability to multitask and manage time effectively in a fast-paced, high-pressure environment.
- Demonstrate excellent accuracy which plays a crucial role that impacts the company in legal, financial, and marketing implications
- Excellent interpersonal and customer service skills, ability to maintain positive relationships and work collaboratively with cross-functional teams and Law Enforcement personnel
- Demonstrate flexibility and situational awareness
- Excellent verbal and written communication skills
- Ability to work in a fast-paced, deadline-oriented environment with high-volume workflows, collaborate with colleagues and demonstrate sound judgement even in ambiguous situations
- Strong analytical and computer skills
- Excellent organizational skills and ability to work independently and manage multiple projects at once
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2025-11-24 06:44 PM (UTC) and will be extended if necessary.
The base pay for this position generally is between $50,500.00 and $80,500.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13541 Business Unit: Network Technology Services
Zip Code: 80111
Who You Are Matters Here
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.