Senior Director of AI Programs
Do you excel at working cross-functionally to achieve common goals? Would you describe yourself as collaborative, analytical, strategic, and data-driven? If so, you could find a home on the Operational Analytics & Insight (OAI) team at Spectrum.
At Spectrum, we keep customers connected across our 41-state footprint. Our Operational Analytics & Insight team provides the measurement, insights and recommendations that inform our digital strategies. By helping answer critical questions about the customer experience, sales, and operations, this team plays a vital role in delivering the exceptional services and experiences Spectrum is known for.
BE PART OF THE CONNECTION
As a Senior Director AI Programs on the Operational Analytics & Insights team, you’ll lead the following functions: AI program management, executive stakeholder relationships and labs. You’ll work with OAI leadership and Operations executives to design/enhance new AI, analytics, speech analytics, CX and other programs. You will be expected to work across a large breadth of business leaders encompassing 16+ LOBs spanning across 25,000 employees to deliver value-added capabilities in a timely manner.
WHAT OUR DATA INSIGHTS SENIOR DIRECTORS ENJOY MOST
- Define and deliver product usage reporting including metrics definition, data visualizations, and extract, transform, and load (ETL) requirements
- Prototype & Pilot Delivery
- Scope, plan, and execute pilots within the Lab team
- Maintain a backlog of use‑case ideas in partnership with CSMs, Engineers, and Sr. management
- Evaluate design & provide analytics against the designs
- Create success metrics (i.e. conversion lift, handle‑time reduction, etc)
- Run controlled A/B and multivariate tests; produce statistically valid insights and executive‑ready readouts
- Lab Operations & Governance
- Stakeholder Engagement
- Present pilot outcomes and scale recommendations to executive leaders
- Facilitate ideation workshops with frontline supervisors to translate pain points into testable hypotheses
- Coordinate hand‑offs to Product, IT, and Operations for scale
- Work with the technical and leadership team to ensure all individual projects are appropriately supported and completed on time
- Ensure proper software development life cycle is leveraged for all projects
If you have exceptional relationship management skills, prior experience leading speech analytics programs, a good understanding of AI capabilities, strong analytics skills, in-depth business acumen and a sense of urgency to achieve results, this could be the role for you.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
- Experience: Implementation of reporting and/or advanced analytics and/or big data analysis: 10+ years; Leadership experience, with expertise in reporting and analysis: 10+ years; Telecommunication industry leadership experience: 10+ years; Experience in a customer facing products/services environment: 7+ years; Experience working within a data platform/data analysis environment: 7+ years; Managing complex projects: 10+ years; Experience leading teams of data analysts and data scientists
- Education: Bachelor’s degree in Computer Science, Engineering, or related field or relevant experience
- Skills: Expert skills with SQL; Expert understanding of design and implementation practices in Tableau desktop and server; Expert knowledge of Agile Development Methodologies and advanced analytics processes and reporting design principles; Advanced communication skills including the ability to communicate and present complex technical concepts to all levels
- Abilities: Expert ability to analyze, interpret, and present data; Expert ability to manage complex and diverse projects simultaneously; Manage development within a variety of technology stacks; Adapt, learn, and continue to expand cable and IP product system knowledge; Make decisions and solve problems under pressure; Supervise and motivate others
Preferred Qualifications
- Education: Relevant Master’s degree
SPECTRUM CONNECTS YOU TO MORE
- Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company
- Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
- Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed
Apply now, connect a friend to this opportunity or sign up for job alerts!
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $155,600.00 and $275,800.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Who You Are Matters Here
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.