Sr Dir, Access Net Sustain Ops
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2025-11-24 07:46 PM (UTC) and will be extended if necessary.
The base pay for this position generally is between $155,430.00 and $275,990.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
As the Sr. Director of Network Technology Services at Spectrum, you will lead efforts to ensure the reliability and performance of our Access Network, with a strong emphasis on enhancing the customer experience. This role requires strategic leadership and the use of complex data sets to drive network operations, reliability, and capacity planning. You will collaborate with cross-functional teams, including Engineering, Operations, Product, Data Science, Field Operations, and Customer Operations, and other Spectrum teams to achieve seamless product delivery and exceed customer expectations.
Directly involved with the planning and deployment of new products and services. Work with Access Design & Engineering, Access Capacity Planning, and other departments to facilitate the handoff of new products from testing to operational readiness. Responsible for directing and managing all Cable Modem Termination System (CMTS) and Fiber to the Home (FTTH) Ethernet Passive Optical Network (EPON) field or hub-based equipment operations. Implement and ensure consistent operating, configuration and engineering standards to ensure stable product delivery aligned with department initiatives and expectations. Creates and leverages data platforms to ensure accuracy. Participate in capital planning for Access related initiatives with Engineering, Core and IP Management and ensure execution of approved budgeted plan.
How You’ll Make an Impact
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Working Conditions
- Office environment
- Exposure to moderate noise levels
- Travel as required
What You’ll Bring to Spectrum
Required Qualifications
Education
- Bachelor’s degree in engineering or related field, or equivalent work experience
- Industry and vendor specific certifications and training (Cisco, Juniper, Alcatel-Lucent, etc)
- Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)
Experience
- 10+ years of engineering experience
- 7+ years of management experience
- 2+ years of project management experience
Skills
- Ability to read, write, speak and understand English
- Ability to make decisions and solve problems while working under pressure
- Ability to use personal computer and software applications
- Ability to analyze data and develop and present data driven reports
- Ability to document, prepare and present executive level presentations
- Ability to effectively manage large and complex projects
- Ability to think strategically and anticipate future trends, needs and expectations
- Expert knowledge of DOCSIS and other Access network solutions and platforms
- Expert knowledge of CCAP and other developing standards, DOCSIS Modulation profiles, TFTP, TOD, CM files, and other related provisioning elements
- Comprehensive understanding of HVAC and power distribution systems
- Knowledge of Analog Transmission Line theory, Electronic theory, Fiber Optic theory
- Knowledge of Network Core and Transport
- Effective business planning and forecasting skills
- Effective analytic, organizational, and problem-solving skills
- Effective team and relationship building skills; proven leadership and mentoring skills
Preferred Qualifications
Skills
- Knowledge of Spectrum products and services
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2025-11-24 07:46 PM (UTC) and will be extended if necessary.
The base pay for this position generally is between $155,430.00 and $275,990.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13541 Business Unit: Network Technology Services
Zip Code: 80111
Who You Are Matters Here
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.