Sr Mgr, Self-Service Platforms
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $110,800.00 and $196,400.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
Are you ready to play a pivotal role as the Senior Self-Service Platforms (SSPP) Manager, guiding Spectrum’s SSPP team toward becoming a multidisciplinary, outcome-focused organization? In this role, you will be accountable for delivering software solutions while fostering your team's autonomy and creating a high performing, continuously improving environment.
How You’ll Make an Impact
- Identify new projects and priorities, constantly validating that the team is aligned and focused on delivering outcomes
- Responsible for the quality and performance of all software solutions created
- Develop an organization that supports outcome delivery, resolving technical debt, responding to production issues, improving quality, and investing in speed and team autonomy
- Partner with internal and external organizations to receive input and to build alignment on technical execution of solutions
- Leverage centralized organizations and functions appropriately and where it brings increased efficiency to the team
- Align team to departmental standards such as instrumentation, universal design, brand and experience consistency, as well as advocate for deviations from defaults where beneficial to the team
- Build, maintain, and iteratively improve the cross-functional and lean team with a diverse set of roles designed to efficiently deliver outcomes
- Develop processes for cross-functional skills development within the team
- Manage high-performing teams by leading, developing, training and providing effective coaching to attract and foster talent
- Uphold team operating rhythm to enable data-driven iterative improvement
- Develop and operationalize a communication plan that ensures alignment with internal and external teams
- Ensure team spending aligns with allocated budget
- Create routine communications for executive consumption regarding roadmap delivery, platform/feature quality and team performance
Working Conditions
- Office environment
What You’ll Bring to Spectrum
Required Qualifications
Education
- Bachelor's degree in related field or relevant work experience
Experience
- 6+ years of technical and/or product management experience
- 3+ years of experience leading complex projects
- 3+ years of team (direct staff) leadership
Skills
- Ability to read, write, speak, and understand English
- Expert on product and outcome, seeking learning opportunities and not above any of the details
- Understands where the customer and industry is going and how our products must adapt to meet those needs
- Expert ability to analyze, interpret and present data
- Effective business, strategic and organizational acumen with a sense of urgency to achieve results
- Expert ability to manage complex and diverse projects
- Effective problem resolution techniques, ability to find solutions
- Effective presentation tool skills, including Microsoft Excel and PowerPoint
- Ability to deliver big meaningful changes across the organization through all possible means of persuasion
- Ability to balance conflicting resource demands and internal pressures with focus towards business priorities
- Ability to manage and deliver against several initiatives simultaneously; prioritize and organize effectively
- Ability to supervise and motivate others
Education
- Bachelor's degree in Business, Design or Technical field such as engineering or computer science or relevant work experience.
Experience
- Experience within the Self-Service (previously ‘DASP’) organization (any function)
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $110,800.00 and $196,400.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13541 Business Unit: Product and Technology
Zip Code: 80111
Who You Are Matters Here
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.