Full TimeHarlingen, TexasPosted 04/30/2026Areas of interest: Call Center, SalesRequisition Number: 2026-73880SRT500
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Ready to lead a dynamic team dedicated to enhancing customer satisfaction and driving revenue growth? As the Manager of Residential Customer Solutions, you will oversee daily operations, implement strategic initiatives, and evaluate performance to ensure Spectrum delivers exceptional service and achieves customer solutions goals. Your leadership directly impacts customer retention and the company’s success.
How You’ll Make an Impact
Drive and monitor the performance of Customer Solutions teams to consistently elevate the customer experience
Develop and implement strategies to increase customer loyalty, optimize revenue, and minimize account discounting
Analyze customer solutions programs, market trends, and product positioning to identify opportunities and gaps
Collaborate with cross-functional teams to develop and execute business cases for customer solutions initiatives
Design and execute incentive and recognition programs focused on retention of Spectrum products and services
Prepare and deliver comprehensive performance reports including churn analysis and employee save summaries
Recruit, train, motivate, and manage customer solutions representatives and supervisors to ensure productivity and accountability
Working Conditions
Office environment
Travel approximately 15 percent
What You’ll Bring to Spectrum
Required Qualifications
Education
Bachelor’s degree in customer service or related field or equivalent experience
Experience
5+ years of demonstrated success in consumer credit or collection business management
Skills
Ability to read, write, speak and understand English
Knowledge of cable television products and services
Knowledge of cold call sales skills
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to listen to and interpret the needs of customers and sales personnel
Ability to deal with the public in a professional manner
Ability to make decisions and solve problems under pressure
Ability to prioritize, organize effectively and handle multiple projects and tasks
Ability to supervise and motivate others
Ability to maintain high level of self-motivation
Ability to work in diverse and challenging atmosphere
Working knowledge of personal computer and software applications such as word processing and spreadsheets
Preferred Qualifications
Skills
Knowledge of cable television and associated billing systems strongly preferred
Bilingual Spanish
SRT500 2026-73880 2026
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13551Business Unit: Sales and MarketingZip Code: 78550
Who You Are Matters Here
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
