Full TimeLake Mary, FloridaPosted 08/02/2025Areas of interest: Call Center, Inside Sales, SalesRequisition Number: 2025-58927CRT110
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career.
Do you thrive on turning challenges into opportunities? As a Client Solutions Representatives, you'll leverage your skills to retain valued customers and upsell our top-tier services. You'll play a pivotal role in enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty.
What our Client Solutions Representatives Enjoy Most About the Role
Actively supporting efforts to simplify and enhance the customer experience while maintaining high levels of professionalism and courtesy.
Meeting or exceeding customer solutions activity goals using effective telephone-based techniques to retain customers.
Responding promptly and efficiently to inbound calls, meeting call handling metrics, and addressing billing inquiries, pricing, and service complaints.
Mastering order processing within the billing system for retained accounts, new sales, and account lookups.
Demonstrating proficiency in explaining products and services, with a thorough understanding of competitors, to effectively retain and re-sell to customers.
Working Conditions
Normal office environment
Required Qualifications
Education
High school diploma or equivalent
Experience
6 months of customer service or phone sales experience to enhance customer satisfaction and retention
Technical Skills
Knowledge of cable communications products: TV, internet, and telephone
Skills & Abilities
Strong English communication skills
Flexibility for variable hours, including weekends and holidays
Adaptability and problem-solving in dynamic environments
Preferred Qualifications
1+ years of call center experience
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
