Full TimeLouisville, KentuckyPosted 09/08/2025Areas of interest: Information Technology, IT Services/SupportRequisition Number: 2025-61178ENO327
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Are you ready to coordinate and facilitate scheduled network maintenance to minimize risks and exposure to the Spectrum network and its revenue customers as a Change Control Analyst I? In this role, you will work with field technicians, operations, and engineering to assess impacts and gather details for communication across departments. Additionally, you will assist in preparing detailed status reports for maintenance tickets and analyze trending data to drive performance improvement.
How You’ll Make an Impact
Assist with facilitating the Network Protection Policy to minimize risk and exposure to the network and revenue customers
Ensure maintenance tickets are accurately submitted with required data to meet compliance and are designed to improve the stability of the network or provide controlled expansion or addition of services and/or network equipment
Coordinate and facilitate with creation of change request tickets for vendor and carrier maintenance activities to ensure successful execution and completion
Recommend changes to procedures and operational efficiencies and assist in successful implementation
Responsible for the observation and alert of non-compliance of the Network Protection Policy to drive successful, proactive, preventive maintenance
Provide positive guidance of processes and best practices in Change Management
Attend daily change management maintenance calls with respective stakeholders to ensure successful execution and completion of change activity
Responsible for communicating and training process changes to the change management users to ensure standardization
Track and assess metrics based on trending data with reporting relative to scheduled maintenance activities on the network
Working Conditions
Office environment
What You’ll Bring to Spectrum Required Qualifications
Education
Bachelor's degree in Computer Science, Information Systems, Business Administration, or other related field or equivalent work experience
Experience
1+ years of Network Operations, Change Management (IT/Network), or related field experience
Change Management, ITIL Service Management experience
Skills
Read, write, speak and understand English
Knowledge of networking fundamentals
Track and assess metrics
Complete documentation accurately
Work in a fast-paced environment
Prioritize, track, and manage multiple tasks
Verbal and written communication skills
Demonstrated knowledge of Word, Excel, and PowerPoint
Preferred Qualifications Skills
Knowledge of cable and telecommunications products and services
ENO327 2025-61178 2025
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
