Full TimeLouisville, KentuckyPosted 07/07/2025Areas of interest: ConstructionRequisition Number: 2025-53635CSU150
Do you have a passion for helping others? Are you tech-savvy and attentive with real-time problem solving skills? If so, you’ll fit right in at Spectrum!
As a Customer Operations CSC Specialist III, your focuses are ensuring accurate data is in the CSC systems and contacting appropriate functional teams for updates on non-compliance to standardized policies/procedures. It’ll be a highly collaborative team environment, colleagues supporting customers as well as each other!
WHAT OUR CSC SPECIALISTS ENJOY MOST
Interacting with a wide range of customers and staff
Providing support for complex problems and escalations
Mentoring CSC team members and aiding their development
Working with other departments to determine serviceability
We are a Fortune 100 company operating 24/7 bustling call centers offering a variety of shifts. Spectrum’s Customer Operations team works directly with our customers, focusing on their needs and simplifying the Charter experience. You’d be joining a positive computer-centric team with quality expectations that values partnership, long-term career growth, and great work-life balance.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Experience: Customer Service: 3 years, Billing Platform: 3 years, Telecommunication: 3 years
Education: High School Diploma or equivalent
Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
Language: Ability to read, write, speak, and understand English
Preferred Qualifications
Technical Skills: Ability to grasp new concepts, including engineering language and design configurations, and drive continuous operational improvements
Skills: Communication, collaboration, prioritization, organization, and multitasking
Knowledge of: General billing procedures, the CSG Billing system, applicable sales/CRM tools (Salesforce and Siebel), billing systems, and related software (Synchronoss, Neustar, GIS, Buyflow, etc.)
SPECTRUM CONNECTS YOU TO MORE
Supportive Teams: Learn from managers and work with team-oriented colleagues who want you to grow and succeed
Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company
Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
FCC Unit: 13536Business Unit: Field OperationsZip Code: 40229
Who You Are Matters Here
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
