Full TimeLouisville, KentuckyPosted 09/08/2025Areas of interest: ConstructionRequisition Number: 2025-60183CSU150
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Do you have a passion for helping others? Are you tech-savvy and attentive with real-time problem solving skills? If so, you’ll fit right in at Spectrum!
As a Customer Operations CSC Specialist III, your focuses are ensuring accurate data is in the CSC systems and contacting appropriate functional teams for updates on non-compliance to standardized policies/procedures. It’ll be a highly collaborative team environment, colleagues supporting customers as well as each other!
WHAT OUR CSC SPECIALISTS ENJOY MOST
Interacting with a wide range of customers and staff
Providing support for complex problems and escalations
Mentoring CSC team members and aiding their development
Working with other departments to determine serviceability
We are a Fortune 100 company operating 24/7 bustling call centers offering a variety of shifts. Spectrum’s Customer Operations team works directly with our customers, focusing on their needs and simplifying the Charter experience. You’d be joining a positive computer-centric team with quality expectations that values partnership, long-term career growth, and great work-life balance.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Experience: Customer Service: 3 years, Billing Platform: 3 years, Telecommunication: 3 years
Education: High School Diploma or equivalent
Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
Language: Ability to read, write, speak, and understand English
Preferred Qualifications
Technical Skills: Ability to grasp new concepts, including engineering language and design configurations, and drive continuous operational improvements
Skills: Communication, collaboration, prioritization, organization, and multitasking
Knowledge of: General billing procedures, the CSG Billing system, applicable sales/CRM tools (Salesforce and Siebel), billing systems, and related software (Synchronoss, Neustar, GIS, Buyflow, etc.)
SPECTRUM CONNECTS YOU TO MORE
Supportive Teams: Learn from managers and work with team-oriented colleagues who want you to grow and succeed
Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company
Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13536Business Unit: Field OperationsZip Code: 40229
Who You Are Matters Here
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
