Full TimeLouisville, KentuckyPosted 03/09/2026Areas of interest: Billing Operations, Call Center, Customer OperationsRequisition Number: 2026-70830CCM118
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Do you have a knack for resolving customer issues and providing reliable support? As a Customer Service Representative for Spectrum Business, you’ll manage customer billing inquiries, process payments and establish positive relationships through every interaction. Your commitment to service will shape customer loyalty and strengthen Spectrum’s reputation for excellence.
How You’ll Make an Impact
Address customer billing questions and efficiently process payments
Present and discuss Spectrum products and services to meet customer needs
Interact professionally to represent Spectrum’s commitment to quality
Resolve customer concerns in alignment with company policies
Remain knowledgeable about Spectrum services to provide informed assistance
Accurately document customer account records
Participate in coaching sessions and adhere to work schedules
Working Conditions
Normal office environment
What You’ll Bring to Spectrum
Required Qualifications
Education
High school diploma or equivalent
Experience
Experience providing core basic customer service to external customers
Skills
Ability to read, write, speak and understand English
Preferred Qualifications
Experience
6+ months customer service or related experience
6+ months of heavy volume phone experience
6+ months working with computers and software applications
Experience in cable operations or telecommunications call center
Skills
Ability to navigate multiple systems, applications, and tools simultaneously while handling calls and maintaining a high standard of customer service
CCM118 2026-70830 2026
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
