Lead Spectrum Business

There's a strong connection here.
Full Time Louisville, Kentucky Posted 06/30/2025 Areas of interest: Call Center, Customer Operations, Customer Service Requisition Number: 2025-56541 CCM107

Spectrum’s Customer Service Representative team works directly with our customers, focusing on their needs and keeping them informed of all things Charter. It’s a communication-focused job that allows you to showcase your real-time problem solving skills. You’d be joining a positive team with quality expectations that values partnership, long-term career growth, and great work-life balance.


BE PART OF THE CONNECTION 

As a Spectrum Business Lead, your focus is serving as the primary contact for Representative support or customer escalations for billing, internet, phone and video. You’ll work to resolve issues and establishing positive relationships with customers. It’ll be a highly collaborative team environment, colleagues supporting customers as well as each other! 

WHAT OUR SPECTRUM BUSINESS LEADS ENJOY MOST 

  • Interacting with internal and external customers 
  • Working with and learning from an experienced supervisor 
  • Identifying training and skill gaps then suggesting recommendations to management  
  • Problem solving on the fly 

WHAT YOU’LL BRING TO SPECTRUM 

Required Qualifications 

  • Experience: Customer Service Representative: 1 year, Cable operations or telecommunications call center 
  • Education: High school diploma or equivalent  
  • Technical Skills: Knowledge of internet, phone, and telecommunications call center operations 
  • Skills: Effective written and verbal communication 
  • Schedule: Some travel required   

Preferred Qualifications 

  • Strong organization and time management 
  • Ability to multitask 
  • Proficiency with PCs, Microsoft Windows, and general intranet navigation 

SPECTRUM CONNECTS YOU TO MORE 

  • Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company 
  • Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas 
  • Learning Culture: With a focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career 
  • Total Rewards: See all the ways we invest in you—at work and in life  

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Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
FCC Unit: 13536 Business Unit: Customer Operations Zip Code: 40223

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.

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Internal Candidate

There's a strong connection here.