Customer Service Representative, Business Billing

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Full Time Louisville, Kentucky Posted 07/17/2025 Areas of interest: Billing Operations, Call Center, Customer Operations Requisition Number: 2025-57040 CCM118

Have you been told you’re a “people person?” Do you enjoy solving problems with attention and care? Ready to work with business clients to gain valuable customer service skills? If this sounds like you, you may thrive as a professional Customer Service Representative on Spectrum’s small to medium-sized business (SMB) billing team.


BE PART OF THE CONNECTION

At Spectrum, we deliver Internet, Voice, and Video solutions to power today’s evolving network demands. Customer Service Representatives are vital to our mission, providing customer support that our business customers rely on. You’ll work in a friendly environment, alongside a supportive team, making a difference every day.

WHAT OUR CUSTOMER SERVICE REPS ENJOY MOST

  • Answering multiple and varied inbound phone calls from business clients
  • Resolving account, billing, and payment inquiries
  • Establishing and growing professional, positive relationships with Spectrum customers
  • Reviewing and explaining products and services while creating best-in-class customer experiences
  • Representing a Fortune 100 company with professionalism and courtesy

We’re a large organization with bustling 24/7 call centers offering a variety of shifts. People who do well in this role are strong problem solvers who can manage tough feedback from clients and convey a strong understanding of Spectrum services. If you’d enjoy this type of dynamic job, we want to hear from you.


WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

  • Education: High school diploma or equivalent
  • Schedule: Ability to work a variety of schedules including nights and weekends
  • Language: Ability to read, write, speak and understand English

Preferred Qualifications

  • Experience: 6+ months of billing customer support experience; 1+ year heavy volume phone experience in a call center or customer service capacity
  • Technical Skills: MS Office, computer skills
  • Skills: Communication, organization, time management, typing, customer service
  • Abilities: Problem-solving, professionalism, multi-tasking, resilience

SPECTRUM CONNECTS YOU TO MORE

  • Supportive Teams: Learn from managers and work with team-oriented colleagues who want you to grow and succeed
  • Competitive Pay: Generous $20 per hour starting pay
  • Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company
  • Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
  • Total Rewards: Our comprehensive benefits are among the best in the industry

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Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
FCC Unit: 13536 Business Unit: Customer Operations Zip Code: 40223

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
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  • Billing, Louisville, Kentucky, United StatesRemove
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