Service Coordinator

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Full Time Louisville, Kentucky Posted 06/18/2025 Areas of interest: Administrative Requisition Number: 2025-55507 TSV117

JOB SUMMARY

Under moderate supervision, coordinate, track and update site surveys and construction project status for residential and commercial coax and fiber projects.


MAJOR DUTIES AND RESPONSIBILITIES

  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Support Construction in the permitting process, often as a subject matter expert, in the Permit Master role.
  • Know the status of and report on permits for the supported area.
  • Coordinate and track aging surveys.
  • Ensure construction referrals are scheduled and completed timely.
  • Respond, route and track requests and updates on construction projects for residential and commercial fiber and coax projects.
  • Ensure construction management tools are updated with correct project status and current notes.
  • Monitor and report on required pole transfer activity.
  • Adhere to industry specific local, state, and federal regulations, as applicable.
  • Know, understand and follow company policy.
  • Perform other duties requested by supervisor.

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

  • Ability to read, write, speak and understand English
  • Ability to analyze and interpret data
  • Ability to work independently
  • Ability to handle multiple projects and tasks within established timelines
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
  • Ability to make decisions and solve problems while working under pressure
  • Ability to prioritize and organize effectively
  • Ability to reach with hands and arms, to bend, to talk and hear, and to read and use a computer
  • Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.)
  • Knowledge and ability to use the following office equipment computer, telephone, copier, fax, calculator, and stapler
  • Knowledge of company products and services

Required Education

  • High School Diploma or equivalent work experience
  • Continuing education coursework in project administration or equivalent experience

Required Related Work Experience and Number of Years

  • Demonstrated communication skills - 2+
  • Project Coordination - 2+
  • Computer programs (i.e. Microsoft office) and other industry related software

PREFERRED QUALIFICATIONS

Preferred Education

Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)



Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
FCC Unit: 13536 Business Unit: Field Operations Zip Code: 40229

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  • Administrative, Louisville, Kentucky, United StatesRemove

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