Full TimeLouisville, KentuckyPosted 06/03/2026Areas of interest: Call Center, Customer OperationsRequisition Number: 2026-75536CCS450
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Do you thrive in fast-paced environments and enjoy empowering teams to deliver outstanding customer service? As a Customer Service Supervisor at Spectrum Business, you’ll guide call center representatives to exceed performance standards while ensuring every customer interaction reflects Spectrum Business’s commitment to quality. Your leadership will directly elevate the experience for both customers and staff, driving meaningful results for Spectrum Business.
How You’ll Make an Impact
Lead and coach a team of call center representatives to achieve key performance measures and exceptional customer service
Monitor and assess individual and team performance, providing actionable feedback and ensuring quality standards are met
Assist representatives with complex or escalated customer issues, ensuring prompt and effective resolution
Maintain departmental standards by regularly reviewing calls and performance metrics, offering guidance and targeted coaching
Establish and nurture relationships across departments to align on business initiatives and drive collaboration
Develop team members through ongoing coaching and on-the-job training, fostering professional growth
Manage personnel issues such as performance reviews, counseling and disciplinary actions in alignment with company policies
Accurately oversee Kronos payroll system updates for your team and perform additional duties as assigned by management
Working Conditions
Call center environment
What You’ll Bring to Spectrum Business
Required Qualifications
Education
High School diploma with some college coursework in business or related field or equivalent experience
Experience
5-7+ years of customer service or call center experience
Skills
Ability to read, write, speak and understand English
Ability to hire, evaluate, coach and counsel direct reports in performance
Demonstrates honesty and integrity
Strong verbal and written communication skills
Effective prioritization and organization
Ability to supervise and motivate teams
Proficient use of personal computer and software applications including word processing, spreadsheets and billing systems
Project management capability
In-depth knowledge of customer relations functions and tasks
Familiarity with Spectrum Business products and services
Understanding of general accounting and billing procedures
Patience, flexibility, dependability and excellent attendance
Experience with customer relations, communication and sales skills
Preferred Qualifications
Experience
3+ years of supervisory or leadership experience, preferably overseeing a team of 10 or more people
CCS450 2026-75536 2026
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
