Full TimeLouisville, KentuckyPosted 11/13/2025Areas of interest: L&DRequisition Number: 2025-65381HTR368
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Are you capable of conveying complex information in an understandable way? Are you up to date on current learning and performance strategies, delivery methods, and techniques? If so, you could excel as a Technical Service Trainer at Spectrum.
Our Technical Service Trainer plays the integral role of communicating with managers to identify training needs and mapping out development plans for teams and individuals. We understand the importance and value each employee has in making Spectrum successful, so we drive and improve the dedicated resources that serve our people.
As a Technical Service Trainer, you’ll deliver learning curriculums and programs that include new hire and skill enhancement training for Field Operations support teams, including but not limited to Regional Support Center (RSC), Regional Operations Center (ROC), and Day of Job (DOJ). It’s a career that develops as you do, with opportunities to grow.
How You'll Make an Impact
Facilitates learning through a variety of delivery methods to develop participants' skill sets
Supervises employees during training
Performs all administrative duties associated with conducting training
Exhibits a commitment to continuous learning
Evaluates learning, up to and including behavior change/performance improvement on the job; provides feedback to learners and their managers
You’ll acts as a Subject Matter Expert (SME) to assist the Field Operations Learning Services team with revisions to existing courseware. Ensuring that market business strategies, desired competencies, changes in job realities and professional development needs of client group are reflected in the training content. If you’re up to the challenge, you’ll find a rewarding career as a Technical Service Trainer.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Experience
2+ years of presentation or training delivery experience
3+ years of experience in a ROC IV, RSC IV, DOJ III, SRC III or equivalent role
Education
Associate degree or equivalent combination of training and/or work experience
Successful completion of the following: All NCTI/SCTE coursework for RSC I-IV and ROC I-IV & Completion of all applicable skill assessments
Physical Abilities
Lifting and transporting training equipment and setting up classrooms
On feet up to eight (8) hours/day in training
Meets same physical requirements as target audience
Exposure to moderate noise levels
Skills
Excellent communication skills, both written and verbal
Travel Ability
Office environment
HTR368 2025-65381 2025
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13536Business Unit: Field OperationsZip Code: 40223
Who You Are Matters Here
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
