Full TimeLouisville, KentuckyPosted 04/20/2026Areas of interest: Call Center, Operations SupportRequisition Number: 2026-72639-1CWF300
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Do you excel at optimizing systems to drive operational performance? As a WFM Systems Analyst at Spectrum, you will configure and manage the Aspect Workforce Management platform to support business planning, forecasting and scheduling for Customer Operations. Your expertise will ensure system efficiency, enhance process effectiveness and empower teams to achieve superior service levels.
How You’ll Make an Impact
Configure and manage the Aspect Workforce Management platform to maximize software efficiency and support common processes across business planning, forecasting and scheduling teams
Maintain system security by regulating user access and performing regular audits and optimization
Coordinate system interfaces with payroll and reporting platforms, overseeing data integration and accuracy
Support and pursue updates or modifications to WFM modules, including release management with vendors
Manage license controls and troubleshoot systems issues reported by Workforce Management users
Educate users on new features and processes, assisting with ongoing training and adoption
Identify opportunities for performance and process enhancements by constructively challenging current policies and proposing strategic solutions
Collaborate with contact center management, marketing, technical operations, HR, finance and IT to develop and leverage best practices
Review and refine processes to promote urgency, accountability and continuous improvement in Workforce Management strategy and delivery
Working Conditions
Office environment
Some travel required
Rotational after-hours support for system issues (limited)
What You’ll Bring to Spectrum
Required Qualifications
Education
Bachelor’s degree or a combination of education and experience
Experience
3+ years of workforce planning, scheduling and tracking experience
3+ years of management experience in a multi-site contact center environment
Skills
Ability to read, write, speak and understand English
Understanding of Aspect Workforce Management
Extensive call center workforce management experience and best practices
Intermediate Excel skills including formulas and macros
Knowledge of relational database models, data flow diagrams, Windows server and services, internet information services and Active Directory
Knowledge of the call center industry
Working knowledge of contact center and telecom technology
Ability to manage multiple initiatives and priorities in a dynamic environment
Clear verbal and written communication
CWF300 2026-72639 2026
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
