Full TimeMaitland, FloridaPosted 07/07/2025Areas of interest: Customer Operations, Order Fulfillment/Management, SalesRequisition Number: 2025-57572CSU101
Are you passionate about transforming potential into reality? As a Sales Activation Specialist I at Spectrum, you'll be at the forefront of connecting residential and small business customers with our top-tier services. By collaborating with various departments, you'll ensure seamless order fulfillment and serviceability, managing every aspect of the customer journey. Your dedication will not only enhance customer satisfaction but also drive our organizational success. Join us to make a significant impact and be a vital part of our dynamic team.
What our Sales Activation Specialist I Enjoy Most About the Role
Handling calls: This is covered in the bullet about processing orders for cable, internet, voice, and mobile services.
Communication: This is addressed by mentioning interactions across various platforms, both scripted and unscripted.
Gathering leads and acting as a liaison: This is included in facilitating order fulfillment and serviceability.
Managing non-standard scenarios and ensuring billing accuracy: This is covered in managing order scenarios and adhering to guidelines.
Documenting and sharing best practices: This aligns with improving team efficiency and customer satisfaction.
Working Conditions
Normal office environment
Required Qualifications
Education
High School Diploma or equivalent
Experience
2 years in customer service or sales
TechnicalSkills
Proficiency with computers and software applications
Knowledge of accounting, billing, and office procedures
Understanding of service troubleshooting and product details (Cable, HIS, Telephone)
Skills & Abilities
Effective prioritization and organization
Clear communication, both oral and written
Ability to resolve customer complaints independently or in teams
Adaptability to handle back-to-back calls while seated
Preferred Qualifications
Familiarity with cable TV, high-speed Internet, and phone services
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
