Lead Billing Analyst
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
Curious about driving billing excellence at Spectrum? As a Lead Billing Analyst, you will be the trusted expert behind our billing platform—overseeing enhancements, supporting releases and upgrades, and partnering with teams to ensure seamless billing operations. Your work enables better decision-making, continuous improvement and outstanding service for our customers.
How You’ll Make an Impact
- Serve as the subject matter expert for Spectrum’s billing system, providing support, guidance and solutions across teams
- Manage and update billing platform parameters, ensuring the integrity of system configurations in production, training and test environments
- Research and resolve functionality inquiries and internal customer requests while supporting interface updates and troubleshooting
- Support testing efforts for enhancements and system releases, validating updates to maintain operational continuity
- Lead technical initiatives for the Billing Operations Team
- Coordinate and troubleshoot with internal teams and billing vendors to ensure successful implementation of platform enhancements
- Compile data, develop executive-level reports and dashboards
Schedule
- This position is in an office environment with a hybrid work schedule. Eligible employees can work from home up to one day each week
- May require participation in on-call rotation to support billing platform interface
What You’ll Bring to Spectrum
Required Qualifications
Education
- Bachelor’s degree in IT or a related field preferred, or an equivalent combination of education and experience
Experience
- 7+ years of experience with database reporting tools, Macros, queries and SQL
- 5+ years of billing system platform experience
- Business operations analysis experience
- CSG knowledge
- Telecommunications experienc
Skills
- Understanding of billing platform workflows, interfaces and related functionality
- Extensive knowledge of Microsoft Office products including Word, Excel and PowerPoint
- Strong organizational skills and ability to prioritize multiple activities
- Effective research, analytical and problem-solving skills
- Work effectively in a fast-paced, changing environment to meet deadlines
- Proven ability to consistently perform as a high-achieving team member
- Willingness to mentor team members to help achieve departmental objectives
- Expert understanding of billing functions such as taxation, cards, provisioning and payments
- Read, write, speak and understand English
Preferred Qualifications
Education
- Bachelor’s degree in IT or related field
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13526 Business Unit: Customer Operations
Zip Code: 63043
Who You Are Matters Here
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.