Full TimeMaryland Heights, MissouriPosted 09/26/2025Areas of interest: Business Analysis, Research/AnalysisRequisition Number: 2025-62002BGN333
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Are you seeking fulfilling work where you can make a real difference in our contact centers? Do you have the curiosity to continuously learn new areas, to understand existing business processes and drive continuous improvements? If you're a natural problem-solver who thrives in cross- functional team environment, you could find your perfect fit on the Call Center Desktop Applications team at Spectrum. Help us create the intuitive agent tools that empower our agents to deliver exceptional customer experience during every interaction.
At Spectrum, we keep our customers connected across a 41-state footprint. Our Call Center Desktop Apps team support team helps maintain the company’s information technology (IT) infrastructure in support of our customers and call center employees. By keeping our hardware and software updated and running smoothly 24/7, our Desktop & IT support team helps deliver the exceptional services and experiences Spectrum is known for.
BE PART OF THE CONNECTION
As a Lead Business Analyst on the Call Center Desktop Apps team, you’ll analyze complex business operations and recommend solutions to align individual business functions with organizational goals. You’ll use your expert level understanding of an organization’s structure, policies, and operations to improve general business processes and planning.
WHAT OUR LEAD BUSINESS ANALYSTS ENJOY MOST
Compiling, analyzing, interpreting, and presenting data related to current and future operations
Creating reports, charts, graphs, and presentations to aid in proposing new strategies for successful business changes
Developing project estimates by identifying phases and elements, personnel requirements, and costs
Analyzing external market dynamics and other data sources to assess trends and develop actionable insights and recommendations to management
Recommending use of new technology or existing technology alternatives to solve problems or make improvements
In this role you’ll work individually and within a team in a dynamic office environment. You’ll excel if you can collaborate cross-functionally, adapt to change, and handle multiple projects and priorities simultaneously. You’ll develop skills that are transferable to other areas of Spectrum for a meaningful, long-term career.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Experience: Business analysis or related experience: 7+ years
Education: Bachelor’s degree in business or related field or equivalent combination of education and experience
Skills: Comprehensive knowledge of software applications such as Word, Excel, PowerPoint, etc.
Abilities: Quickly identify business problems & opportunities; manage multiple projects; prioritize & organize effectively; analyze & interpret data; communicate clearly both orally and in writing
Hybrid Schedule: Four in-office days weekly
BGN333 2025-62002 2025
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
