Full TimeMaryland Heights, MissouriPosted 09/03/2025Areas of interest: Billing Operations, Customer Operations, IT Management/Project ManagementRequisition Number: 2025-60482CBI505
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Experienced with billing and business systems? Able to pivot to deliver innovative solutions using the latest technological tools? Problem-solver, analytical, and collaborative? If so, you could find a home on the Billing Operations & Technology team at Spectrum.
At Spectrum, we keep our customers connected across a 41-state footprint. We provide a positive customer experience by keeping our cable and mobile billing systems up and running. By supporting the technology used by our customers and service representatives, Billing Operations helps deliver the exceptional services and experiences Spectrum is known for.
BE PART OF THE CONNECTION
As a Manager on the Billing Operations and Technology team, you’ll drive process innovation by modeling, documenting, analyzing, and overseeing process improvements for the billing system. These improvements will enhance the user experience, improve productivity, decrease errors, and increase efficiencies. In addition, responsible for managing projects, ticket requests, escalations, issues, and off hours support.
WHAT OUR MANAGERS OF BILLING OPERATIONS ENJOY MOST
Participating with Billing Operations teams to support the continuous improvement and ongoing operations of the Charter Billing System
Leveraging relationships with residential and commercial businesses to assist in the implementation of defined billing systems enhancements
Implementing processes to deliver integrity of all billing data, system availability, system functionality and audit compliance
Working with billing vendors and internal teams to implement projects and remediate issues.
Utilizing partnerships with Marketing, Legal, regulatory and Billing Design teams to execute strategic business plans, operational goals, and performance metrics
Responding to Billing System Audit findings and implementing remediation plans as directed
You’ll work in a dynamic, collaborative office environment. You’ll excel in this role if you are a motivated self-starter, able to make decisions while working under pressure, and available off-hours. You have a curiosity for using the latest technological developments and tools to improve functionality and achieve team goals.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Experience: Prior experience in leadership: 2 years or more; demonstrated project management: 2 years or more; business process management: 3 years or more; Technical billing systems platform: 5+ years
Education: Bachelor’s degree in Information Technology or related field from a four-year college or university or equivalent experience
Technical skills: Expert level knowledge of CSG/ICOMS Billing System products and services; Technical Billing System platform: 5 years or more
Skills: Knowledge of systems used by cable and/or telecommunications industries to support end user cable, data, and telephony billing, customer services, and accounting activities; knowledge of software applications (i.e., word processing, spreadsheet, Visio, Project, etc.)
Abilities: Identify complex problems, review information, develop and evaluate options, and implement solutions; facilitate cross-functional communications among multiple teams; communicate with technical and non-technical audiences
Hybrid Schedule: Four in-office days weekly
SPECTRUM CONNECTS YOU TO MORE
Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company
Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed
Apply now, connect a friend to this opportunity or sign up for job alerts!
CBI505 2025-60482 2025
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
