Full TimeMcAllen, TexasPosted 09/25/2025Areas of interest: Call Center, Customer Operations, Customer ServiceRequisition Number: 2025-62375COP178
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
*Must be Mobile Repair trained
*Must be able to work a flexible schedule (including overnight)
*Must be Bilingual
Serves as the primary contact for the Spectrum Mobile team as well as any customer escalations. Provides expert support as it relates to troubleshooting Spectrum Mobile offerings, technical requirements and billing information. Works under minimal supervision.
REQUIRED QUALIFICATIONS
Responsible for providing quality service to customers via phone in account management, maintenance, billing, problem solving, enhancement, and troubleshooting.
Handles full service end to end billing related questions, issues and concerns ranging from general questions to payment related items as well as Spectrum Mobile repairs by troubleshooting with customers to resolve difficult issue with device and mobile phone services utilizing all available diagnostic tools and resources
Demonstrates accountability by following through on all necessary customer touch points with appropriate sense of urgency
Works with upper management to streamline troubleshooting processes as well as create and maintain appropriate troubleshooting procedures
Manage representative and customer interactions professionally and effectively.
Assist representatives with customer questions/escalations in a timely, thorough and efficient manner.
Effectively present and discuss Charter’s products and services.
Remain current and knowledgeable on every aspect of supported product.
Coordinate and communicate with the Call Center Supervisor, to ensure efficient operations and customer satisfaction.
Comply with all company and call center policies and procedures. Identify training and skill gaps, and provide proactive feedback and recommendations for improvement.
Ability to perform other duties and/or projects as assigned
Required Skills/Abilities and Knowledge
Advanced knowledge of billing systems as well as troubleshooting for Spectrum Mobile devices, features and services Demonstrated verbal and written communication skills Complex problem solving skills Demonstrated follow-up skills, accuracy and attention to detail Demonstrated customer service skills, including positive phone demeanor Works various schedules including holidays Proficiency with PCs, Microsoft Office Suite and general intranet navigation
Required Education
High school diploma or equivalent
Required Related Work Experience and Number of Years
Successful completion of a minimum of 1 year as a Spectrum Mobile, or other Charter Core Service Representative, having demonstrated knowledge and proficiency, consistently exceeding all objectives and qualitative requirements of the previous level
Experience in cable operations, mobile and/or telecommunications call center
PREFERRED QUALIFICATIONS:
Preferred Skills/Abilities and Knowledge
Ability to effectively train and offer guidance to other representatives
WORKING CONDITIONS
Normal office conditions
EOE
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
COP178 2025-62375 2025
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
