Manager, Field Service
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $96,300.00 and $205,100.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
Ever wondered how seamless connections from tap to home are made possible? Lead a team that guarantees reliable installation, service and maintenance for Spectrum customers across your assigned area. Collaborate with cross-functional teams, champion operational excellence and drive staff development. This is your opportunity to shape outstanding experiences for our customers and empower teams to deliver results that matter. Your leadership will directly influence Spectrum’s service quality and customer satisfaction.
How You’ll Make an Impact
- Oversee technical operations to maintain network integrity and ensure consistent delivery of voice, video and data services
- Provide guidance and technical support to staff, fostering development in new and established technologies and operational standards
- Manage purchasing, budgeting and capital projects including business plan development and deployment of Spectrum products
- Direct quality assurance initiatives and resolve escalated customer issues to uphold service excellence
- Monitor and improve compliance with industry standards, including FCC requirements, and recommend procedural enhancements
- Coordinate with Construction, Dispatch, Warehouse, Engineering, and Care teams to optimize customer experiences and streamline fulfillment processes
- Hire, train, and manage performance for fulfillment staff, promoting a high-performance environment
Working Conditions
- Work mainly in an office with occasional assignments in confined or poorly ventilated spaces and exposure to dust, noise, cleaning solutions, insects and animals during field operations
- Perform outdoor tasks in various weather conditions and times, sometimes near power lines or at elevated heights, and travel as needed in inclement weather
- Operate within a fast-paced environment that runs continuously
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Education:
- Bachelor’s degree in electronics or related field, or equivalent professional experience
- Industry and vendor certifications and training, including NCTI, SCTE, BCT/E
Experience:
- 5+ years in technical supervisory roles or equivalent experience
Skills:
- Proficiency in English communication (reading, writing, speaking)
- Advanced understanding of network designs, architectures, topologies and the TCP/IP stack
- Expertise in Headend operations, construction practices and installation/service procedures
- Ability to use weight-bearing equipment, measure distances accurately and differentiate wire sizes and colors
- Skilled in operating bucket trucks, test equipment and handheld devices
- Capable of splicing coaxial cable and making precise cable connections
- Experience handling multiple projects, prioritizing tasks and maintaining confidentiality
- Strong supervisory and motivational abilities
- Knowledge of technical proofs of performance, Spectrum products and services and capital/operating budget processes
- Competence in Microsoft Office and relevant software applications
- Valid driver’s license meeting Spectrum standards
Preferred Qualifications
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Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $96,300.00 and $205,100.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13534 Business Unit: Field Operations
Zip Code: 96789
Who You Are Matters Here
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.