Customer Service Representative, Reliability (12-11-26 Start Date)

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Full Time Morrisville, North Carolina Posted 10/19/2026 Areas of interest: Customer Service, Customer Operations Requisition Number: 2026-85304 COP110
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Ready to transform everyday challenges into meaningful solutions? At Spectrum, you’ll support our residential customers by troubleshooting connectivity issues and resolving billing inquiries, all while delivering the highest standard of service over the phone. Your work not only connects people to what matters most but also helps strengthen Spectrum’s reputation as a trusted provider. Here, every interaction you have leaves a positive impact on our customers and the company.


How You’ll Make an Impact

  • Troubleshoot internet, video and voice service issues for customers by applying new knowledge and resources
  • Uncover customer needs and provide tailored solutions to resolve concerns efficiently
  • Create memorable customer experiences by delivering professional and courteous support on every call
  • Represent Spectrum as a trusted expert by clearly explaining products and services
  • Manage multiple customer interactions with confidence and resourcefulness
  • Navigate feedback and challenging situations while maintaining a positive attitude
  • Collaborate with a supportive team to ensure seamless service around the clock

Working Conditions

  • Operate in a 24/7 call center environment with various shift options
  • Be prepared to work nights, weekends and holidays as scheduled

What You’ll Bring to Spectrum

Required Qualifications

Schedule

  • Ability to work a variety of schedules including nights, weekends, and holidays

Education

  • High school diploma or equivalent

Skills

  • Ability to read, write, speak and understand English, multi-tasking, 
Preferred Qualifications
  • Minimum one year of call center or equivalent experience
  • Customer service/technical support experience
  • Call Center Experience; Cable operations and/or telecommunications experience

COP110 2026-85304 COP110 2026

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about Life at Spectrum.
FCC Unit: 13530 Business Unit: Customer Operations Zip Code: 27560
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