Full TimeMorrisville, North CarolinaPosted 02/17/2026Areas of interest: Call Center, Customer Operations, Customer ServiceRequisition Number: 2026-69770CCS403
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Do you thrive in fast-paced environments and enjoy guiding teams toward service excellence? Join Spectrum as a Supervisor of Customer Service Chat, where your leadership will empower representatives to deliver seamless customer interactions. Your expertise will shape the customer’s experience and drive our vision for outstanding service, making a tangible difference every day.
How You’ll Make an Impact
Lead and coach a team of Chat Customer Service Representatives to achieve key performance measures
Monitor individual and team performance, providing actionable feedback to ensure quality standards are met
Assist representatives with escalated customer issues to resolve challenges efficiently
Oversee chat communications and performance metrics, offering guidance to enhance customer interactions
Develop staff through ongoing coaching and on-the-job training for optimal effectiveness
Establish and maintain relationships across departments to align on business initiatives
Manage personnel matters including performance reviews, counseling and disciplinary actions
Ensure accurate payroll processing through Kronos for your team
Motivate and inspire the team using problem-solving and development strategies
Working Conditions
Operate in a fast-paced call center environment
Manage multiple priorities and tasks to meet deadlines
Participate in additional duties as requested by management
What You’ll Bring to Spectrum
Required Qualifications
Education
High school diploma or equivalent
Experience
Customer relations, communications experience
Skills
Ability to read, write, speak and understand English
Ability to hire, evaluate, coach and counsel direct reports in their duties
Ability to act with honesty and integrity
Ability to communicate clearly verbally and in writing
Ability to prioritize and organize tasks effectively
Ability to supervise and motivate others
Ability to use a personal computer and software applications including word processing, spreadsheets and cable billing systems
Ability to manage projects
Knowledge of customer relations functions and tasks
Knowledge of Spectrum products and services
Knowledge of general accounting and billing procedures
Patient, flexible, dependable with an outstanding attendance record
Preferred Qualifications
Education
Associate degree or higher
Experience
Leadership experience in a call center environment
Skills
Advanced problem-solving and team development skills
Strong interdepartmental communication abilities
CCS403 2026-69770 2026
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
