Full TimeNew York, New YorkPosted 11/06/2025Areas of interest: Ad Sales, Leadership, SalesRequisition Number: 2025-64891SSU720
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Spectrum Reach®, the advertising sales business of Charter Communications, Inc. (NASDAQ:CHTR), provides custom advertising solutions for local, regional and national clients. Operating in 36 states and 91 markets, Spectrum Reach creates scalable advertising and marketing services driven by aggregated and de-identified data insights and award-winning creative services. Spectrum Reach helps businesses of all sizes reach anyone, anywhere, on any screen. Additional information about Spectrum Reach can be found at https://www.spectrumreach.com.
The Director of Account Management leads a National Account Management team responsible for delivering on client goals and managing partnerships across the agency holding companies and independent agencies for the programmatic business. This role oversees two Senior Managers, one leading a group of Account Managers and one leading a group of Account Specialists. This key team member is integral to ensure advertisers and agencies have a positive customer experience and will help fuel programmatic revenue growth. This role reports directly into the Senior Director of Account Management and will partner closely to drive strategy, process and performance across the programmatic business and team. This role requires experience leading a team, setting goals, and developing best practices within the account management discipline of a programmatic business (preferably streaming/ OTT/ CTV).
BE PART OF THE CONNECTION
Actively and consistently support all efforts to simplify and enhance the customer experience.
Leadership & Team Development
Lead, coach and develop two senior managers overseeing a team handling pre-sale and post-sale account management functions to ensure the team is delivering a best-in-class customer experience
Partner with management peers and leadership to ensure alignment across team goals and business priorities
Establish and communicate clear expectations and growth opportunities for all team members
Process & Operational Excellence
Partner with leadership to define and standardize workflows and expectations across the account management team handling the programmatic business in alignment with the direct IO line of business
In collaboration with our cross-functional teams, identify and implement process improvements to streamline workflow, improve accuracy and enhance the customer experience
Ensure consistency in how the team plans for and manages deals across proposal development, deal submission, deal monitoring and reporting/client recaps
Develop best practices in how deal performance data is reviewed, analyzed and shared with our clients
Programmatic Strategy & Growth
Partner with the National Sales team and cross-functional leads to grow the programmatic business and meet the needs of the marketplace
Ensure the team is equipped to provide strategic guidance to clients and Sales to drive renewals and identify upsell opportunities
Define the team’s approach to deal health monitoring and performance insights to inform business decisions and client strategy
Ensure all deals are delivering to the expectations of our clients and sales teams
Business Management & Insights
Establish and track KPIs to measure team efficiency, account/deal health and team’s impact on revenue
Partner with Senior Director of Account Management and management peers to ensure we are tracking and managing the full book of business by account
Provide leadership with insights on trends, risks and opportunities across the programmatic business and workflow
WHAT YOU’LL BRING TO SPECTRUM
Required Skills/Abilities and Knowledge
People leader in account management role
Strong understanding of the programmatic ecosystem, metrics and optimization strategies
Understanding of how Streaming/ OTT/ CTV is bought and sold
Experience with PMP and PG deal types
Experience with Salesforce, SSPs (preferably Magnite & Freewheel), DSPs and other Advertising software or technology
Vision of what a good customer experience and lifecycle looks like for programmatic
Proven ability to define and implement operational processes that improve efficiency and consistency
Customer obsessed to insure excellent client experience and service pre, during, and post-sale
Demonstrated organizational skills and attention to detail
Effective communication skills in a faced paced sales environment
Collaborative mindset, ready to work with multiple cross-functional departments
Must be an excellent problem solver with expertise in finding solutions with the help of others
High level proficiency in MS Office, particularly excel as well as other data and analytics software
Effective verbal, written, and interpersonal communications with overarching skill to translate data, information, and research into powerful points of view—ability to craft and tell a compelling story
Familiarity with writing rationales and/or agency POVs (“point of views”)
An analytical mindset that identifies solutions based in data
Required Education
Bachelor’s degree or equivalent work experience
Required Related Work Experience and Number of Years
Ad sales experience: 8+ Management experience: 2-3
Programmatic experience: 4-5
Preferred Skills/Abilities and Knowledge
Experience in CTV video or premium publisher environments
Background in organizational transformation including building structure, process and alignment across multiple teams
Preferred Related Work Experience and Number of Years
Experience in an Ad sales environment, with a background in Sales Support, Account Planning, or Operations
SSU720 2025-64891 2025
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $120,800.00 and $214,200.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
