Fraud Analyst
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
Want to use your analytical expertise to protect Spectrum and its customers from fraud? As a Fraud Analyst, you’ll conduct thorough investigations and develop strategies that address emerging threats. Your research and documentation skills will turn complex situations into actionable improvements, making a direct impact on our fraud prevention initiatives.
How You’ll Make an Impact
- Investigate internal and external fraud threats impacting Spectrum and its customers
- Collaborate with the data science team to extract and manipulate data for recurring and ad hoc reports
- Develop and apply methodologies to solve business challenges using quantitative assessment
- Analyze data to uncover meaningful insights, identifying patterns and potential fraud or abuse
- Partner with internal stakeholders and external partners to enhance collaboration and raise awareness of investigative findings
- Communicate with legal teams, law enforcement, customers and business partners as needed
- Clearly communicate analysis and complex concepts to non-subject matter experts and create presentations that make data easy to understand for stakeholders
- Provide courtroom testimony regarding investigative findings and analysis
- Collaborate with a variety of external sources to identify current and emerging patterns and schemes related to fraud or prior debt
What You’ll Bring to Spectrum
Required Qualifications
Education
- Bachelor’s degree preferred or equivalent combination of education and experience
Experience
- 2+ years reporting and analytical experience
- 4+ years fraud protection or general data analysis experience or knowledge
- Experience making complex business decision
Skills
- Experienced in fraud, risk or business analysis, identifying trends and applying analytical and statistical methods to solve problems
- Ability to implement processes to ensure quality, adequacy, accuracy and legitimacy of data
- Capability to handle investigations with increasing complexity
- Ability to make prompt decisions to identify complex fraud within guidelines
- Relationship building skills with internal and external resources
- Able to work independently and collaboratively under strict time constraints
- Skilled in PowerPoint, Excel and data visualization
- Ability to monitor and coach in various fraud scenarios
- Up-to-date knowledge of program policies and procedures as referenced in the employee handbook
- Familiarity with MicroStrategy reporting tool
- Effective written and verbal communication
- Ability to perform effectively in a fast-paced environment
- Proactive and results-driven mindset
- Clear oral and written communication skills
- Strong planning, prioritization and organizational abilities
- Research and data analysis expertise
- Adaptable and resilient behavior aligned with Spectrum values
- Proficient in Microsoft Office suite
Preferred Qualifications
Experience
- Cable industry knowledge
Skills
- Understanding of billing systems, payment platforms and biller data
- SQL experience
- Experience conducting investigation-driven interviews
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13535 Business Unit: Customer Operations
Zip Code: 66211
Who You Are Matters Here
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.