Full TimeOverland Park, KansasPosted 06/20/2025Areas of interest: Billing Operations, Credit Services, Customer OperationsRequisition Number: 2025-56601CCO103
Lead Fraud Investigator (Customer Service) (CCO103)
Do you have a passion for helping others? Looking for a Lead Fraud Investigator position that values integrity and teamwork? If so, you’ll fit right in with Spectrum’s Customer Service team!
Spectrum’s Customer Service team works directly with our customers, focusing on their needs and keeping them informed of all things Charter. It’s a communication-focused job that allows you to showcase your real-time problem-solving skills.You’d be joining a positive team with quality expectations that values partnership, long-term career growth, and great work-life balance.
BE PART OF THE CONNECTION
As a Customer Service Lead Fraud Investigator, your focus is fraud detection, investigation, mitigation, and loss prevention across Cable, Internet, and Mobile Orders. You’llseek to achieve the optimal balance between customer experience and fraud prevention through interaction with callers. It’ll be a highly collaborative team environment, colleagues supporting customers as well as each other!
WHAT OUR LEAD FRAUD INVESTIGATORS ENJOY MOST
Recognizing systemic issues, driving correction, and implementing solutions
Assisting team leaders with escalated issues
Training and mentoring team members
Identifying and presenting opportunities for improved operational procedures
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Experience: Fraud training: 4 years, Resolving difficult and escalated issues: 4 years
Education: High school diploma or GED
Technical Skills: Knowledge of cable/telecom operations, detection and analysis, and laws/regulations related to fraud and risk management
Skills: Excellent written and verbal communication with coworkers and customers
Schedule: Some travel required
Preferred Qualifications
Ability to identify trends in data, formulate solutions to address Fraud, and make recommendations
Extensive knowledge of billing cycles and cross divisional procedures
Effective organization and time management when multitasking
SPECTRUM CONNECTS YOU TO MORE
Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company
Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas
Learning Culture: With a focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
