Full TimePharr, TexasPosted 06/05/2026Areas of interest: Call Center, Inside Sales, SalesRequisition Number: 2026-75604CRT110
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career.
Do you thrive on turning challenges into opportunities? As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued customers and upsell our top-tier services. You'll play a pivotal role in enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty.
How You’ll Make an Impact
Engage with customers to resolve billing inquiries, product questions and service complaints
Apply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products
Maintain high levels of professionalism and courtesy in every customer interaction
Achieve and exceed activity goals by following call handling metrics such as productive time and handle time
Master order processing within the billing system for retained accounts and new sales entries
Demonstrate proficiency in explaining Spectrum’s products and services while effectively comparing them to competitors
Support efforts to enhance the customer experience through every transaction
Working Conditions
Office environment
What You’ll Bring to Spectrum
Required Qualifications
Education
High school diploma or equivalent
Skills
Ability to read, write, speak and understand English and Spanish
Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
Ability to work variable hours; may include weekends, holidays, and split days off
Ability to communicate effectively with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight forward, and professional manner
Ability to apply appropriate customer solutions and sales techniques and demonstrate sustained achievement of stated customer solutions goals
Effective computer and consumer electronics skills
Ability to use personal computer and relevant software applications including the billing system
Proven verbal and written communication skills
Ability to handle irate customers and resolve issues
Ability to prioritize and organize effectively
Preferred Qualifications
Experience
2+ years of call center experience in customer service or phone sales, or equivalent experience
CRT110 2026-75604 2026
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13551Business Unit: Sales and MarketingZip Code: 78577
Who You Are Matters Here
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
