Full TimePhoenix, ArizonaPosted 10/16/2026Areas of interest: Account Management, Business Development, LeadershipRequisition Number: 2026-84450SMD705
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Actively and consistently supports all efforts to simplify and enhance the customer experience, reporting, and project management of Consumer MDU (Multi Dwelling Unit) related activities. Responsible for developing and implementing best practices for MDU Operations consistently across all KMAs and providing support for systems such as SalesForce and Billing. Works with the Consumer MDU Sales Team, Billing Operations, Legal Team, Customer Care, Marketing Science and other functional areas. Responsible for project management as assigned. The position reports to the Sr. Director, MDU Operations.
Actively and consistently support all efforts to simplify and enhance the customer experience
Work with Corporate and KMA cross-functional groups to develop and incorporate best practices throughout the enterprise
Work with Billing Operations to define and support MDU billing requirements including billing integration associated with acquired systems
Assist with the development and provide ongoing support for SaleForce and other CRM systems and tools used in the MDU organization
Assist in developing MDU processes and procedures for new bulk products such as MDU Bulk WiFi and MDU Bulk Voice
Assist with managing and supporting MDU Operations processes for commissions, revenue sharing, and door fee payments
Work with Business Planning to provide financial analysis and Consumer MDU performance reports for all relative metrics
Assist with managing the capital funding process
Assist with budget preparation and analysis
Participate in developing training and support tools for MDU Operations
Adheres to industry specific local, state, and federal regulations, as applicable
Understands and follows company policies
Performs other duties as requested by manager
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to perform strategic planning
Ability to conduct complex negotiations
Ability to analyze and interpret data
Ability to listen to an interpret the needs of the customer
Ability to handle multiple projects and tasks
Ability to maintain confidentiality
Ability to make decisions and solve problems while working under pressure
Ability to supervise and motivate others
Ability to use automated reporting and analysis applications preferred
Knowledge of Microsoft Office
Knowledge of marketing strategies and procedures
Knowledge of cable and telecommunications industry, products and services
Demonstrated leadership qualities
Required Education
4-year college degree in business, marketing or related field of study, or equivalent experience.
Required Related Work Experience and Number of Years
Experience with Customer Service - 5 Experience with billing systems - 5 Experience with data management and analysis - 5 Experience with Field Operations systems and processes - 5 Experience with process development and documentation - 5 Experience in a similar capacity within the cable television, residential property management, or real estate development industries
WORKING CONDITIONS
Office environment Travel required Exposure to moderate noise levels
SMD705 2026-84450 SMD705 2026
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
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FCC Unit: 13541Business Unit: Community SolutionsZip Code: 85027
