Director/Senior Director, Regional Plant Maintenance - Phoenix, AZ
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
The final position title, Director or Senior Director Regional Plant Maintenance, will be determined based on the experience and qualifications of the selected candidate. Spectrum is committed to recognizing and rewarding expertise to ensure the best leadership for our team.
Lead the design, construction, and maintenance of Spectrum plant across the region to improve node and network performance. As a Director / Senior Director, Regional Plant Maintenance, you'll oversee preventive maintenance and restoration plans, ensure maintenance teams follow documented design and setup procedures, and drive Node health to greater than 98% as a measurable impact.
Note - this position will be based in Phoenix, AZ with frequent travel throughout Arizona, Southern California and Hawaii.
How You’ll Make an Impact
- Coordinate design, construction, and maintenance strategies across the region to meet plant performance goals
- Develop and implement fiber restoration plans and preventive plant maintenance plans for each management area and create reporting to track progress and status of goals
- Evaluate training needs and ensure Maintenance Technicians complete required training to perform their job responsibilities
- Create and maintain an engineering notebook detailing proper setup procedures and design specifications for all plant equipment to be implemented by maintenance teams
- Work closely with management area leadership to ensure all plant performance goals are met
- Work closely with the Regional Operations Center (ROC) to drive field compliance and meet regularly to review performance criteria and metrics
- Support strategic troubleshooting using network tools and national data and develop metrics for plant maintenance and whole house certification
- Participate in budgeting and capital forecasting to improve plant readiness
Working Conditions
- Primarily office environment
- Frequent travel and field visits required
What You’ll Bring to Spectrum
Required Qualifications
Education
- Bachelor's degree in engineering, related field or equivalent
Experience
- 10+ years of engineering or technical experience
- 10+ years of plant or system maintenance experience
- 5+ years of project management experience
Skills
- Handle multiple tasks and make decisions while working under pressure
- Ability to supervise and motivate others
- Proficient with personal computer and software applications
- Ability to train field engineers in HFC network digital impairment characteristics, FEC, MER, CPD, and other mechanical and electrical impairments and corrections
- Advanced knowledge of Spectrum / telecommunications products and services
- Advanced knowledge of HFC, Advanced Video, and IP Networks
- Demonstrated understanding of preventive maintenance principles and balance between preventive and demand maintenance activities
- Demonstrated working experience in developing, reporting, and managing to agreed upon operational metrics
- High level working knowledge of network monitoring tools (primarily Lighthouse)
- Understanding of DOCSIS principles, modem and set top box topology in accessing and utilizing telemetry data for monitoring and troubleshooting purposes
- Engineering level expertise in cable HFC optical nodes, including optimization and certification, configuration, forward and reverse sweeping theoretical and practical activities
- Expertise in plant mechanical and electrical integrity in terms of signal leakage and CLI
Preferred Qualifications
Education
- Relevant industry and vendor specific certifications and training
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13541 Business Unit: Field Operations
Zip Code: 85027
Who You Are Matters Here
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.