Full TimePhoenix, ArizonaPosted 09/02/2026Areas of interest: L&DRequisition Number: 2026-81066HTR520
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
JOB SUMMARY
Responsible for managing the implementation and delivery of training in Field Operations. Responsible for the coordination and delivery of product, process and training including the management of all field training resources. Measure and evaluate the effectiveness of training programs.
MAJOR DUTIES AND RESPONSIBILITIES:
Actively and consistently supports all efforts to simplify and enhance the customer experience.
Oversees the implementation and delivery of training delivery in Field Operations
Manages all field training resources
Assumes a leadership role in identifying training needs and determining appropriate strategies for meeting those needs
Serves as key consultant for management in assessing way in which training can help reach Regional and KMA objectives
Monitors the progress of training initiatives and follow-up as appropriate; measure training success through performance metrics.
Measures and evaluates the effectiveness of training in achieving desired outcomes
Keeps abreast of current learning and performance strategies, delivery methods, and techniques
Determines implementation plans, schedules, resource needs, and supporting logistics for delivery of training initiatives
Works with KMA training to develop and maintain a 90 day training delivery calendar consistent with the priorities of management
Sources and acquires resources for the development of in-house training delivery as needed to meet business needs
Performs other duties as required
Required Skills/Abilities and Knowledge:
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to communicate with all levels of executive, management and company personnel
Ability to deal with the public in a professional manner
Ability to handle multiple projects and tasks
Ability to maintain confidentiality of information
Ability to make decisions and solve problems while working under pressure
Ability to manage multiple projects to meet target dates for implementation
Ability to operate personal computer, spreadsheet application, database, windows
Ability to prioritize and organize effectively
Ability to show judgment and initiative and to accomplish job duties
Ability to work independently
Ability to lead and manage others
Skills in evaluating the impact of training initiatives
Skills in teambuilding, relationship building, facilitation and presentation
Required Education Bachelor’s degree in Human Resource Development, Business Administration or related field required Required Related Work Experience and Number of Years
Training experience - 5 Project Management experience - 3
Preferred Skills/Abilities and Knowledge:
Knowledge of cable television products and services a plus Skills in instructional design methodologies Knowledge of a variety of training delivery systems
Preferred Related Work Experience and Number of Years:
Management or leadership experience - 2+
WORKING CONDITIONS:
Office environment Travel as required
HTR520 2026-81066 2026
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13541Business Unit: Field OperationsZip Code: 85016
Who You Are Matters Here
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
