Lead Enterprise Application Engineer (RapidScale)
At RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google, our solutions focus on business outcomes, with embedded cyber resiliency and AI to protect today and enable tomorrow, all backed by the scale and strength of Spectrum.
We are seeking an experienced Lead IT Systems Administrator to provide technical leadership and take ownership of the design, implementation, administration, and ongoing optimization of our evolving enterprise IT environment. This individual will serve as the primary technical lead for our Microsoft 365 ecosystem, including Microsoft Intune, Entra ID, endpoint management, identity and access management, and security technologies. The role will play a critical part in establishing and maintaining a new Microsoft 365 tenant, supporting the transition to the new environment, and ultimately assuming responsibility for its long-term stability, security, and performance.
Working closely with the existing IT team, including the current Systems Administrator, this individual will provide technical direction, establish best practices, drive process improvements, and serve as the senior escalation point for complex infrastructure and endpoint issues.
The environment supports employees and contractors across local and remote locations, with a significant mix of Windows and macOS devices.
This is an ideal opportunity for a hands-on technical leader who enjoys building and owning enterprise environments, solving complex challenges, mentoring others, and driving the evolution of internal IT capabilities.
Key Responsibilities
Technical Leadership & Environment Ownership
Serve as the technical lead and primary owner of the organization's Microsoft 365 and endpoint management environments.
Lead the technical buildout, configuration, and ongoing administration of a new Microsoft 365 tenant, including supporting migration activities and transition planning.
Establish technical standards, operating procedures, documentation, and best practices to ensure a secure, scalable, and reliable IT environment.
Provide technical guidance and mentorship to existing IT team members, including the Systems Administrator.
Serve as the senior technical escalation point for complex infrastructure, identity, endpoint, and end-user technology issues.
Evaluate existing technologies, identify opportunities for improvement, and lead initiatives to strengthen operational efficiency, security, and the employee experience.
Partner with IT leadership and technical stakeholders to establish priorities, recommend solutions, and execute infrastructure improvements.
Microsoft 365 & Identity Management
Lead the administration, configuration, maintenance, and optimization of the Microsoft 365 environment.
Own Microsoft Entra ID administration, including identity management, user provisioning, access controls, and Conditional Access policy design.
Establish and maintain security configurations, administrative permissions, governance standards, and platform policies.
Lead troubleshooting and resolution of complex Microsoft 365, authentication, and identity-related issues.
Monitor the health, performance, and security of Microsoft cloud services and proactively address risks or opportunities for improvement.
Endpoint Management & Device Administration
Lead the design, configuration, and ongoing management of endpoint environments utilizing Microsoft Intune, Windows Autopilot, and JAMF.
Establish standardized processes for device provisioning, enrollment, configuration, deployment, compliance, and lifecycle management.
Oversee endpoint management across Windows and macOS laptops, desktops, and mobile devices.
Develop and maintain device configuration policies, application deployment processes, and Mobile Device Management (MDM) and Mobile Application Management (MAM) standards.
Provide advanced troubleshooting and technical guidance for complex endpoint, operating system, and device management issues.
Drive automation and process improvements to support efficient device deployment and ongoing management for employees across multiple locations.
Security, Compliance & Operational Excellence
Lead the implementation and ongoing management of endpoint security, device compliance, and related security controls.
Administer and optimize Microsoft Defender and Microsoft Purview capabilities in partnership with appropriate security stakeholders.
Establish and maintain secure identity, access, and endpoint management practices.
Proactively identify technical risks, configuration gaps, and opportunities to improve security and operational reliability.
Lead root-cause analysis and resolution of recurring or high-impact technical issues.
Develop documentation, knowledge-sharing practices, and repeatable processes to improve team effectiveness and reduce operational dependencies.
Required Qualifications
Education & Experience
Bachelor's degree in a related discipline and 6 years of relevant experience; a master's degree and 4 years of experience; a Ph.D. and 1 year of experience; or 10 years of relevant experience in lieu of a degree.
Significant hands-on experience in enterprise IT systems administration, systems engineering, or infrastructure operations.
Demonstrated experience serving as a technical lead, subject matter expert, or senior escalation resource within an IT organization.
Experience taking ownership of enterprise IT platforms, including implementation, administration, optimization, and ongoing support.
Strong experience leading technical initiatives, establishing standards, and driving operational improvements.
Proven ability to troubleshoot and resolve complex technical challenges across cloud services, endpoint technologies, operating systems, and security environments.
Ability to provide technical mentorship and direction while remaining actively involved in day-to-day administration and problem-solving.
Microsoft 365 & Cloud Administration
Advanced hands-on expertise in Microsoft 365 / Office 365 administration.
Strong experience administering Microsoft Intune and Microsoft Entra ID.
Demonstrated experience designing and managing Conditional Access policies, identity management, and access controls.
Experience with Windows Autopilot, Microsoft Defender, and Microsoft Purview.
Experience implementing, migrating, or significantly enhancing Microsoft 365 environments.
Strong understanding of Microsoft cloud security, configuration management, and administration best practices.
Endpoint & Device Management
Advanced experience managing enterprise Windows and macOS environments.
Strong hands-on expertise with endpoint provisioning, deployment, configuration, troubleshooting, and lifecycle management.
Experience utilizing Microsoft Intune and JAMF to administer and secure endpoint devices.
Strong knowledge of Mobile Device Management (MDM), Mobile Application Management (MAM), endpoint compliance, and device security.
Experience establishing scalable endpoint management processes for geographically distributed employees.
Ability to lead complex endpoint management initiatives while providing hands-on technical support when needed.
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
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