Full TimeRaleigh, North CarolinaPosted 10/07/2026Areas of interest: RapidScaleRequisition Number: 2026-838999T1426
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
At RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google, our solutions focus on business outcomes, with embedded cyber resiliency and AI to protect today and enable tomorrow, all backed by the scale and strength of Spectrum.
Responsibilities
Provide strategic and tactical management of RapidScale platform operations.
Maintain platform uptime and other key performance indicators within established service level objectives and agreements.
Operate RapidScale platforms in accordance with industry best practices in a 24x7x365 environment.
Sustain, upgrade, and enhance RapidScale cloud environments and infrastructure, including compute, storage, network, hypervisor, backup, disaster recovery, and monitoring platforms.
Maintain platform health by remediating hardware failures, optimizing performance and security, resolving errors, and responding to changes in workloads or environmental conditions.
Manage upgrades across compute, network, and storage hardware platforms, operating systems, hypervisors, and management and control-plane applications.
Identify and execute platform enhancements that improve product capabilities and service levels, reduce costs, increase capacity, and support hardware lifecycle refreshes.
Collect, maintain, and analyze operational information necessary to monitor platform health, troubleshoot issues, and reduce mean time to resolution (MTTR).
Optimize the utilization, performance, and capacity of infrastructure assets and resources to cost-effectively maintain established service level objectives.
Provide routine and ad hoc reporting on operational KPIs, platform performance, and team activity.
Apply methodical troubleshooting practices to scope, diagnose, and resolve complex issues within cloud and managed services environments while minimizing customer impact and service disruptions.
Maintain a thorough understanding of cloud and managed services solutions, including customer expectations, end-to-end offerings, design constraints, testing methodologies, and operational considerations.
Own and ensure timely root cause analysis for defects and incidents identified within production environments.
Review and manage infrastructure changes across multiple data centers and customer environments within multi-tenant colocation and cloud environments while mitigating operational risk and service disruption.
Escalate trouble tickets as necessary and drive issues through efficient and timely resolution.
Track, manage, and optimize capacity across private cloud environments.
Track, report, and optimize software license consumption and vendor reporting.
Drive continuous improvement by identifying and executing initiatives that reduce failures and defects and improve overall platform performance and reliability.
Minimum Qualifications
Bachelor’s degree in a related discipline and 8 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 6years’ experience; a Ph.D. and 3 years’ experience in a related field; or 12 years’ experience in a related field
Demonstrated expertise in infrastructure implementation, operations, upgrades, and capacity planning.
Excellent organizational and time-management skills.
Willingness and ability to participate in a 24x7 on-call rotation and travel up to 25% for work in RapidScale data centers and professional development.
Strong problem-solving skills with the ability to apply experience and technical knowledge to complex issues requiring in-depth evaluation.
Demonstrated commitment to protecting the confidentiality and integrity of company and customer information, including PHI, PII, contact information, and other personal or proprietary information.
Preferred Qualifications
Experience working for a Cloud Service Provider (CSP) and/or Managed Service Provider (MSP).
Experience operating within multi-tenant environments from both provider and customer perspectives.
Experience defining and maintaining service level objectives (SLOs), service level agreements (SLAs), and operational best practices.
Proficiency with Microsoft Excel.
Foundational knowledge and experience across the following areas:
Capacity Management: Storage, compute, CPU, memory, and disaster recovery.
Microsoft Technologies: Windows Server, Microsoft 365, Active Directory, SQL Server, Terminal Services, and Exchange.
Business Continuity & Disaster Recovery: Veeam and Zerto.
Technical Documentation: Root cause analyses (RCAs) and related operational documentation.
9T1426 2026-83899 9T1426 2026
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about Life at Spectrum.
