Full TimeRiverview, FloridaPosted 10/23/2025Areas of interest: Call Center, Inside Sales, SalesRequisition Number: 2025-63977SIB130
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
JOB SUMMARY
The Small and Medium Business (SMB) Sales Representative position is a consultative inbound & outbound sales position within our Spectrum Business organization. Individuals in this position receive leads via direct phone calls for Voice, Data and Video sales to existing and prospective customers. Sales Representatives interface with business owners, property owners, management companies and IT consultants to identify needs and recommend customer centric solutions.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Respond to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics, to include productive time, schedule adherence, handle time, and after call work.
Develop and deliver complex sales proposals to prospective customers and maximize additional revenue from existing customers by selling incremental products and services through use of recommended sales techniques.
Maintain all sales databases necessary to report sales activity and customer information.
Work with Spectrum Business support groups to complete sales and resolve customer issues.
Determines serviceability of client location and whether construction is required and obtains construction estimate using prescribed software.
Offers bundled telephony, data, and video, as well as other Spectrum Business products to current customers.
Educates customers in the use of installed products, service offerings, billing, charges, and product features.
Maintain current knowledge of technical information regarding Spectrum Business services and solutions, including telephony, data, wireless, and video services.
Attends job-related training that may include refresher training, product training, and service updates as required by leadership.
Handle multiple tasks simultaneously: listening, answering questions, viewing multiple windows and order entry.
Establish and maintain a high level of customer satisfaction, professionalism and courtesy during all sales transactions.
Consistently meet or exceed monthly sales goals by utilizing call-flow driven consultative sales approach.
Follow-up with customer requests via telephone or email when necessary.
Acquire and demonstrate thorough knowledge of competitors’ pricing, packaging and products to discuss side by side comparisons of Spectrum Business’ and competitors’ products and services.
Promote and communicate current marketing campaigns and promotions.
Perform other duties as required by supervisor.
REQUIRED QUALIFICATIONS
Ability to read, write, speak and understand English Experienced high performing sales professional with a proven track record of results over an extended period
Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
Ability to work variable hours; may include nights, weekends, and holidays
Required Education
High school diploma or equivalent
Preferred Related Work Experience and Number of Years
Sales experience preferably selling Voice, Data, and Video solutions in the small and mid-sized business market - 2+ Call Center sales experience preferably in a business-to-business and/or telecommunications industry. - 2
WORKING CONDITIONS
Call Center environment
SIB130 2025-63977 2025
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
