Full TimeRiverview, FloridaPosted 04/27/2025Areas of interest: Call Center, Customer Operations, Customer ServiceRequisition Number: 2025-49032CSU114
Client Reference Code: 2025-49032
Offline Customer Support Specialist Lead (Customer Operations) (CSU114)
Do you have a passion for helping others? Are you tech-savvy and attentive with real-time problem-solving skills? If so, you’ll fit right in with Spectrum’s Customer Operations team!
BE PART OF THE CONNECTION
Spectrum maintains our 32 million customers by offering trailblazing products and services. Our goal is not only to exceed the expectations of our users, but our employees too!As a Customer Operations Offline Customer Support Specialist Lead, your focus is serving as the primary contact for team questions and customer escalations. It’ll be a highly collaborative team environment, colleagues supporting customers as well as each other!
WHAT OUR OFFLINE CUSTOMER SUPPORT SPECIALIST LEADS ENJOY MOST
Interacting with a wide variety of customers
Problem-solving on the fly
Assisting representatives with questions and aiding their growth
Identifying training and skill gaps then recommending improvements
Working under minimal supervision
We are a Fortune 100 company operating 24/7 bustling call centers offering a variety of shifts. Spectrum’s Customer Operations team works directly with our customers, focusing on their needs and simplifying the Charter experience. You’d be joining a positive computer-centric team with quality expectations that values partnership, long-term career growth, and great work-life balance.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Experience: OCS Rep: 1 year, Cable operations or telecommunications call center
Education: High School Diploma or equivalent
Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
Language: Ability to read, write, speak, and understand English
Preferred Qualifications
Technical Skills: Ability to use PCs, Microsoft Windows, and general intranet navigation
Skills: Communication, organization, multitasking, time management, and problem-solving
Knowledge of:Internet and phone operations in a telecommunications call center
SPECTRUM CONNECTS YOU TO MORE
Supportive Teams: Learn from managers and work with team-oriented colleagues who want you to grow and succeed
Competitive Pay: Generous starting pay
Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company
Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
2025-49032 Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
