Full TimeRiverview, FloridaPosted 06/02/2025Areas of interest: Call Center, Customer Operations, Customer ServiceRequisition Number: 2025-55558CSU140
Reliable. Team player. Multi-tasker. Critical-thinker. If this sounds like you, you can thrive as an Offline Customer Support Specialist at Spectrum.
BE PART OF THE CONNECTION
At Spectrum, we keep more than 31 million customers across 41 states connected. As an Offline Customer Support, you’ll complete offline tasks that support our Customer Operations. In this essential, entry level role, you’ll guarantee that people, process, and technology are effectively supporting the customer and the operational business rules. Your support of our team will make a positive impact on customers and the company every day.
WHAT OUR CUSTOMER SUPPORT SPECIALISTS ENJOY MOST
Identifying, analyzing, and correcting errors on customer accounts within multiple systems
Owning special requests and research needs that contribute to the success of the team and ultimately enhance the customer experience
Completing offline and back office support tasks, such as customer mailings or call logs
Interacting with customers and coworkers to ensure accuracy of information and requests
Representing a Fortune 100 company and being part of a supportive team
We’re a large organization with bustling 24/7 call centers offering a variety of shifts. Throughout your shift, you’ll be responsible for contacting customers to gather missing information, resolving complex customer requests, and analyzing audit or error reports. If you like being busy and are up for the challenge, this is a great role to start your Spectrum career.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Education: High school diploma or equivalent
Schedule: A flexible work schedule may be required
Language: Ability to read, write, speak and understand English
Preferred Qualifications
Experience: 1+ years of customer service, retail, transaction-based support environment, or related customer-facing experience; cable or related telecommunications/broadband industry experience
Knowledge of: Cable industry products and services, cable billing systems (CSG/ICOMS)
Technical Skills: MS Office, computer savvy, data entry
Skills: Effective communication, multi-tasking, time management, problem-solving
Abilities: Organized, detail-oriented, adaptable, resourceful, team player, resilient
Language: Bilingual (English and Spanish)
SPECTRUM CONNECTS YOU TO MORE
Supportive Teams: Learn from managers and work with team-oriented colleagues who want you to grow and succeed
Competitive Pay: Generous $20 per hour starting pay
Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company
Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
