Director, Field Service
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $110,800.00 and $196,400.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
We’re seeking a strategic leader with a passion for operational excellence and service delivery to manage fulfillment operations from node to home across your area. As a Field Services Director at Spectrum, you’ll drive standardized practices and champion quality improvements for both residential and commercial customers. Your leadership will directly shape the reliability and performance of our field services, making a lasting impact on our customers and communities.
How You’ll Make an Impact
- Develop and mentor a high-performing leadership team to drive results and growth
- Lead innovative work teams to deliver exceptional customer experiences
- Manage contract labor performance, define scope of work and provide continuous feedback
- Direct your teams on fulfillment, service, fault rate reduction, plant security, dispatch and workforce management
- Implement and track quality improvements across your region
- Ensure compliance with corporate policies, federal regulations and franchise requirements
- Oversee budgeting, approve expenditures and provide data for capital planning
- Maintain strong relationships with utilities, vendors, contractors and government agencies
- Translate priorities into actionable objectives and participate in policy development
- Lead succession planning, staff development and performance reviews
- Interface with dispatch and workforce management to enhance service delivery
- Consult with senior management to plan for technical aspects and implement new technologies
- Direct installation and system maintenance projects while ensuring FCC regulation compliance
Working Conditions
- Office-based environment
- Travel required
What You’ll Bring to Spectrum
Required Qualifications
Education
- Bachelor’s degree in electronic engineering or equivalent
Experience
- 8+ years of technical experience
- 5+ years of project management experience
Skills
- Ability to handle multiple projects and tasks
- Ability to make decisions and solve problems under pressure
- Ability to supervise and motivate others
- Ability to use personal computer and software applications such as word processing and spreadsheets
- Knowledge of FCC compliance reports, rules and regulations
- Understanding of applicable local and state rules and regulations
- Understanding of OSHA rules and regulations for both federal and state levels
- Knowledge of Spectrum products and services
Preferred Qualifications
Experience
- 5+ years of technical management experience
Skills
- Advanced knowledge of HFC and IP Networks
- Relevant industry and vendor-specific certifications and training
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $110,800.00 and $196,400.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13556 Business Unit: Field Operations
Zip Code: 14623
Who You Are Matters Here
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.