Full TimeRochester, New YorkPosted 01/26/2026Areas of interest: Technical OperationsRequisition Number: 2026-68346TSU104
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
As a National Field Support Representative, you’ll support Spectrum Field Technicians, helping them troubleshoot service problems at customer locations. You’ll use your technical and interpersonal skills, along with a range of computer programs and tools to help resolve internet, video, and telephone issues for customers. You’ll be at the hub of our dynamic workload management infrastructure acting as traffic controllers for our Field Technicians, enabling efficient and timely service. You’ll also use your interpersonal and customer service skills to interface directly with customers to resolve their issues.
What our National Field Support Representatives Enjoy Most About the Role
Working with Spectrum Field Technicians to complete provisioning, device configuration, troubleshooting, and signal measurements to solve problems
Solving technical issues in real-time using the latest tech tools and programs
The fast pace! It makes the day go by quickly, and you accomplish a lot each workday
Opportunities for growth through training, expanded education opportunities, and paths for career progression
Working Conditions In this role you’ll work in a 24/7 call center environment with headset. You’ll work as part of a team receiving assistance and instruction in real-time to help you continually learn and grow. If you are resourceful, adaptable, and eager to learn, this role could be the start of a fulfilling career with Spectrum.
Required Qualifications
Education:
High School Diploma or equivalent
Technical skills:
MS Office and computer literate
Abilities:
Problem-solving, critical thinking, communication, adaptability, and willingness to learn
Schedule:
Ability to work a variety of schedules in-office including mornings, nights, weekends, overnights, and holidays
Preferred Qualifications
Experience:
2 or more years of telecommunications; call center; or high-speed data, video, or voice experience; workload or dispatch experience, customer service
Education:
College coursework or equivalent experience in technology
TSU104 2026-68346 2026
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $20.00 and $27.80. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13556Business Unit: Field OperationsZip Code: 14623
Who You Are Matters Here
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
