Regional Vice President, Field Operations
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $251,300.00 and $506,300.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
At Spectrum, we keep nearly 32 million customers connected across our 41-state footprint. Our mission is to integrate the highest quality service with clearly superior entertainment and communications products that consistently exceed the expectations of our growing customer base. The Regional Vice President of Field Operations serve as the point person for local leaders in their region to move the business forward and communicating and achieving the goals to contribute to the success of the company.
JOB SCOPE
The Regional Vice President of Field Operation is the senior executive in charge of one of Charter’s nine operating regions responsible for expanding, upgrading, maintaining and connecting customers to our state-of-the-art network. The RVP oversees geographic regions comprised of multiple markets, known as Management Areas, and ensures network reliability and timely installation and repair service for our residential and business customers. The RVP is also responsible for expansion of Charter’s footprint within the region. With a senior team of direct reports, the RVP is responsible for field service, maintenance, and construction as well as the financial and operational planning, human resources, training and safety functions for the region.
DUTIES AND RESPONSIBILITIES
- Consult and coordinate with corporate Field Operations to ensure consistent high standards are met in all aspects of the business.
- Consult and coordinate with Sales and Marketing team to ensure timely network construction and installation for residential and business customers.
- Consult and coordinate with inside plant team to ensure network reliability and seamless construction and upgrade of network plant.
- Consult and coordinate with Government Affairs, Legal and Communications teams to address issues impacted by statutory, regulatory or public relations considerations.
- Ensure employee morale and motivation is strong and that issues and concerns are addressed in a timely manner to ensure they don’t interfere with operations and our customer driven focus.
- Focus on metrics to ensure daily operating excellence, and to come up with plans as needed, to improve and strengthen performance.
- Communication of important operational issues that are impacting customer service/experience to Corporate functional leadership for matters that are outside the control of the Region, so they can be addressed in a timely manner.
- Responsible for developing budgets and forecasts for the Region, including operating and capital plans, with the direction that is provided by Corporate leadership. Ensures the successful execution of these plans through operation reviews and consistent monitoring of activity to ensure we successfully deliver on our plans and/or adjust plans as necessary.
- Analyze historical operating data and current trends to identify risks and opportunities to execute on the overall business plan.
- Partner with Government Affairs as needed to promote favorable relationships with community and public officials.
- Support and participates in strategic planning in order to meet the organizations strategic goals and long term growth.
- Participate in the talent and succession planning for the region to ensure we are developing our future leaders.
- Able to solve complex business issues either at the Region and/or within the Management Areas.
- Perform other duties as requested.
Experience:
- 15 Years Cable industry experience
- 12 Years Senior level Management experience in multiple locations, preferably in a cable MSO
- 10 Years Management of Annual Budget Preparation and Implementation
Education/Experience:
- Bachelor’s degree or related field experience equivalent; Field Operations experience including field service, construction, and plant maintenance
Skills and Abilities:
- Ability to read, write, speak and understand English
- Exceptional technical knowledge of all functions within Field Operations
- Exceptional ability to plan and execute on core operational goals as well as critical initiatives
- Thorough understanding of financial impact of operational decisions
- Exceptional leadership skills to maintain morale and focus in order to meet operational goals.
- Exceptional Ability to communicate orally and in writing in a clear and straightforward manner
- Ability to think beyond own function; considers strategic issues that support overall business
- Demonstrates broad, long-term perspective
- Ability to work with customers, public officials and agencies
- Ability to direct multiple functions and complex initiatives
- Ability to contribute to the organization through strategy definition and implementation
- Knowledge and experience for the products and services we provide (mobile, video, internet, phone).
- Knowledge of federal, state and local franchise and cable regulations
- Knowledge of government process at the federal, state and local levels
- Strong analytical, process and organizational skills
- Strong communication and people development skills
Working Conditions:
- Office environment
- Field related travel and visits
- Exposure to moderate noise levels
SPECTRUM CONNECTS YOU TOO MORE
- Learning Culture and Dynamic Growth: We invest in your learning, offering training, hands-on experience, and mentoring to advance your skills
- Competitive Pay/Total Rewards: We believe our people are our greatest asset. That's why we're proud to provide our employees with some of the best benefits in the industry. See all the ways we invest in you—at work and in life
Apply now, connect a friend to this opportunity or sign up for job alerts!
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $251,300.00 and $506,300.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13556 Business Unit: Field Operations
Zip Code: 14623
Who You Are Matters Here
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.