Full TimeSaint Ann, MissouriPosted 03/21/2025Areas of interest: Call Center, Inside Sales, SalesRequisition Number: 2025-50506SIB530
Client Reference Code: 2025-50506
The Spectrum Residential Inbound Sales Manager is responsible for coaching and development of a team of Sales Supervisors in a fast-paced, dynamic Call Center Sales environment. Accountable for meeting and exceeding established sales goals.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience
Professional and highly motivated Manager with strong sales coaching and developmental experience in a fast-paced, dynamic Call Center Sales environment.
Motivate a team of individuals to meet or exceed established sales targets.
Develop new sales strategies within the call center to maximize opportunities.
Ensures that company revenue goals are met and exceeded in all areas, including connects, upgrades and additional revenue generating units (RGUs).
Daily monitoring of activities to ensure quality standards are met or exceeded.
Daily monitoring of individual and team sales performance.
Establish and maintain interdepartmental relationships to ensure alignment on all Charter Communications initiatives.
Candidates must have ability to work in a pay for performance and structured environment and respond to customer/employee inquires within a timely period.
Handle all customer complaints and escalations as required.
Perform other duties as required by management.
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge Ability to read, write, speak and understand English Knowledge of cable and telecommunications products and services Ability to work variable hours Ability to work a five-day work week which must include one weekend day
Bilingual Spanish Required
Education Bachelor’s Degree or equivalent work experience required
Related Work Experience Call Center Management Experience - 5+ years Call Center Sales Manager experience - 1 year
WORKING CONDITIONS Office environment
PHYSICAL AND MENTAL REQUIREMENTS
Physical Requirements Ability to work seated for prolonged periods of time
#LI-TH
Job Code : SIB530
2025-50506 Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
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